HellsWindStaff
Dharma Initiate
I warrantied it because the unit's bowl was getting dirty and it started emitting a terrible taste of plastic. I didn't warranty cause the housing was broken, i warrantied cause i wanted a new bowl that wouldn't emit noxious fumes that smell like plastic. And sorry but i do not buy "one day warranty will cover, next day it wont cause we find abuse" I used my mighty maybe twice a day? since august when i got new housing(it was chipping real bad) It's been a year, housing already is chipped away(cause it's cheap flimsy plastic). I 'm reiterating my point since i don't care about the housing! what i'm more concerned is the disgusting plastic taste. This vaporizer is certified as having quality safe medicinal materials. But that's a lie! How can it be certified as medicinally safe when the plastic around the bowl becomes flimsy from the surrounding heat? How is that safe?
heres the link of message logs. http://imgur.com/a/fXQbv
heres evidence for my frustration. Heres the breakdown, i sent in my unit for warranty (cause everytime i would vape there would be taste of plastic). they give me an invoice for $49. i ask why do i have to pay if its under warranty. Here is where they lie, they mention that wear and tear and cleaning is not under warranty. But when i sent my previous invoice from last year they quickly redacted their statement. So yes, i do think they are pulling my leg with their malpractice.
Truthfully, you didn't handle your email message with any tact at all. Putrid CS because they wouldn't clean your bowl?? I know if that was the first response someone said to me, I'd probably not be as helpful.
Don't know what company ever cleans vapes for you either, or a "dirty bowl" being a reason for warranty? It's not hard to clean the bowl. Use a Magic Eraser.
Don't really know the plastic smell you're talking about, but it probably has nothing to do with the dirty bowl and everything to do with your cracked plastic housing. Seeing as how, this isn't a common report.
They are also honoring the warranty, they said they would fix the housing, which is covered in the warranty. Nice of them to even offer to clean it for you lol.
I'm all for calling out poor CS when there is poor CS, just stating that from my perspective, I'm not seeing it.
@Eatrocks Mighty is my favorite for multiple people. No skill needed to operate, and bowl is decent sized to get us all pretty ripped.