Hello everyone, I just joined the forum after having lurked a couple of times. I currently own a Crafty and the FF2, both of which have had issues which have been resolved; and I figured I need to share with you all - I'll post the Crafty issue on the Crafty forum.
I got the FF2 about two weeks ago, and after the first few good days, it began to get less and less effective, needed charging more and more often, and finally the battery just died. The green light would come for about 2 seconds and switch off, in spite of a full charge. I tried the spare battery and it seemed to work ok, but I was uneasy about the battery dying so quickly.
I filled in the online form and waited for days to get a response beyond the automated one. So, with mild frustration, I called them and was actually pleased at the way the gentleman handled it. Firstly he was honest and said that since these units are new a couple of not-so-perfect ones may have slipped through the cracks, but more importantly, its better to call them because they're so flooded with emails and requests online. So, word to the wise, if you're thinking about getting support, call them.
Then he told me about the firmware update you guys have been discussing, and which I did not know about. I couldn't see how that would fix anything, but he suggested I try upgrading while he waited on the phone. The upgrade itself was very painless and quick, and lo and behold, the old battery worked just fine!
After I hung up, I filled up and tried it out, and everything was better. The draws were just as stiff, but the clouds were the best since I got it new, as were the effects. I have no idea why a firmware fix would do this, but in my case, this seems to be the resolution - for now anyway.
HC
