I have had the chance to use my PAX twice since acquiring it 2 weeks ago, & was ridiculously careful each time. As if I was diffusing a bomb, being extremely gentle & so nervous that it would explode(aka break). Followed everyone's advice, etc. The Bomb exploded; my slightly used PAX is broken. I didn't join my family today for thanksgiving; too stressed & depressed after last night(the pax is the straw that broke the camel's back). The mouthpiece will NOT pop/come out, leaving the PAX worthless. Yes, I've tried heating the device, hot enough to burn my hands. It's not due to a buildup of residue or anything of that manner, for I have hardly used it(mainly due to the fear of it breaking ). I tried every way I could think of to FORCE it out, but it won't budge & is hard to grip/pry when recessed. Sorry for the bad vibes, but this is absolutely ridiculous. What can I do or should I do .. as of now I seriously hate this device. I can't even break it open... I found a way to turn it on with the mouthpiece recessed. Using a strong magnet(the same type that is embedded in the mouthpiece), one can turn the unit on without popping out the mouthpiece. This may be a handy trick for someone that is having problems with the 'sensor' yet still wants to use their PAX(it seems to not be as sensitive when used in this manner, for the mouthpiece is retracted into the device). You have to keep the magnet in a certain area, but once attached..its basically an ON switch. I'm not sure if anyone else has stumbled upon this method of using the PAX? It's not optimum, but thought I'd share my discovery. Any help or uplifting comments?