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Firewood Vaporizer

Discussion in 'Portable Vaporizers' started by Bouldorado, Apr 21, 2013.

  1. moondog

    moondog It's an obsession but it's pleasin'

    Messages:
    718
    Location:
    Clavius Base
    Everybody is, of course, free to do whatever they want. But if one's goal is to support Marc, perhaps one should ask him which solution he prefers - him spending the money or someone else performing repair work the quality of which he has no way of guaranteeing. A person working on their own FW may cause headaches for him down the line should the unit need further servicing later on.

    I am not aware of ANY business that would say "yeah, go ahead and DIY that and it'll still be under warranty and we'll still assume liability for mishaps." Maybe such a place exists, but I've never heard of it.
     
    JoeMama, Vapor_Eyes, aphidii and 3 others like this.
  2. KeroZen

    KeroZen Chronic vapaholic

    Messages:
    2,208
    Location:
    On Air
    Well I won't argue with you. From a legal/liability point of view you are probably right.

    But I assume that if you are responsible enough to perform the fix yourself, then you will also have the decency to not sue Marc in return if ever you burnt your house down to ashes due to your very own mistake...

    PS: I tend to think most people are nice, smart and well behaved, I admit that it can be one of my downsides.
     
    Prolusio, Vapor_Eyes, moondog and 3 others like this.
  3. aphidii

    aphidii Well-Known Member

    Messages:
    32
    Sure, I could put some epoxy in. That's entirely beside the point though.

    Marc runs a legit business, and has done for years now. He isn't some dude knocking up one or two of these in his spare time as a hobby, and he's definitely not a charity. My fw4 cost me around $300aud.

    It's crazy to me that anyone would do a recall job on anything themselves for the sake of a couple of weeks without the product. Not just vapes but anything. Recalls are serious business.
     
    cannabis.pro, Vapor_Eyes and moondog like this.
  4. hippogriff

    hippogriff Well-Known Member

    Messages:
    313
    Totally side topic, but to clear up the stereotype - people who threaten to sue rarely understand how the US legal system works. In truth, it's mostly a system of written rules and a class of professional that parses semantics for money stakes. If you can't easily prove financial harm and your target doesn't clearly have money to spare, then lawyers will want money up front, which automatically rules out the majority of the population. Yes, there's room for abuse, but that requires money, most Americans can't do it.

    Of course, vapes are a messy example - fire damage is pretty quantifiable, but batteries have varied origins and plenty of room for user error - and I imagine the bigger players have insurance (lawyers like that) but, in Marc's case, he's not clearly monied and you'd almost certainly have to pay up front to harass him.

    tl:dr the "sue for everything" stereotype is based on hubris and some rich assholes, it's not a wide-spread thing.
     
  5. rosedale

    rosedale Well-Known Member

    Messages:
    217
    You are thinking about individuals but you need to consider companies. Almost everyone has homeowners or renters insurance. The insurance companies have the resources to bring things to court and they will not hesitate to do so if it means that they will avoid or offset payouts. My sister's house burnt down last year and I watched her interaction with the insurance company. Having seen this I can confidently say that they would go after a business that produced a product that was potentially a fire hazard and asked people to do a DIY fix or the person who did the fix. It sucks that Marc has to invest in this recall instead of his business but it is the right move. Do yourself and Marc a favor and send your FW back to him for the repairs. If you feel bad, pay for your own shipping.
     
  6. Hagbard Celine

    Hagbard Celine Discordian anarchist

    Messages:
    49
    Location:
    Fernando Poo
    The fix probably is fairly simple. But this is really something Marc and Firewood should handle. Consider that you could wind up selling your FW4 a few years down the road. Dont you think the new owner would also want to know that the fix was performed at the source?
     
    Cheesequake and Vapor_Eyes like this.
  7. moondog

    moondog It's an obsession but it's pleasin'

    Messages:
    718
    Location:
    Clavius Base
    Best forum handle, avatar, and location ever. Well done. - The Mgt.
     
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  8. Hagbard Celine

    Hagbard Celine Discordian anarchist

    Messages:
    49
    Location:
    Fernando Poo
    Haha! Thanks so much!
    And is your handle in reference to the blind street musician?
     
  9. KeroZen

    KeroZen Chronic vapaholic

    Messages:
    2,208
    Location:
    On Air
    ...said the "Discordian anarchist"... Teehee! :p

    Ok I stop, you guys are adults, do as you please. I expressed how ridiculous I think it is, I tried to show you that there's absolutely nothing mystical nor magic to it. But at the same time I build vapes as a hobby so it's expected that I see things differently.

    PS: please no need to answer, everything has been said already, don't rehash it just for the sake of having the last word, let's move on!
     
  10. Hagbard Celine

    Hagbard Celine Discordian anarchist

    Messages:
    49
    Location:
    Fernando Poo
    Fnord.
     
    KeroZen and moondog like this.
  11. moondog

    moondog It's an obsession but it's pleasin'

    Messages:
    718
    Location:
    Clavius Base
    While I appreciate Moondog's work and legacy, my name has a different origin.
     
    Vapor_Eyes likes this.
  12. firewood

    firewood Well-Known Member Manufacturer

    Messages:
    126
    Everybody should definitely send in their firewood 4 units to get the official fix! I appreciate people wanting to save me money but I'd much rather have the peace of mind of knowing that everything has been fixed properly.

    Also, wanted to link to the official recall info on the fw website: https://firewoodvapes.com/pages/firewood-4-recall
     
  13. Fat Freddy

    Fat Freddy FUCK CANCER TOO !

    Messages:
    693
    The man has spoken. :rockon:


    .
     
    cannabis.pro and Vapor_Eyes like this.
  14. JoeMama

    JoeMama Well-Known Member

    Messages:
    606
    Location:
    Northeast
    I stop in for one quick look-see about this recall, and the first thing I read are words of wisdom I agree with wholeheartedly. While this fix is easy enough for careful tinkerers, I think this is best left to Marc so there's no question about warranty issues down the road.
    Good to see you, Moon


    Hi, Marc, I haven't heard anything about the ship label since giving my address to you through email and following up recently... just want to make sure I'm on board with your plans to send me a label. (FYI I have no problem sending it back to you without you having to pay for the shipping, but I don't want to breech your protocol).
     
  15. cgod

    cgod Active Member

    Messages:
    88
    I recognise the fw4 is back in stock to purchase... is the problem resolved??
     
    Vapor_Eyes and cannabis.pro like this.
  16. moondog

    moondog It's an obsession but it's pleasin'

    Messages:
    718
    Location:
    Clavius Base
    Likewise, Joe.

    Just stopped by to give a big thumbs up to Marc. I sent him my FW last Friday and it arrived back in my mailbox yesterday. Less than a week turnaround! Well done!!
     
    Last edited by a moderator: Aug 11, 2017
  17. JoeMama

    JoeMama Well-Known Member

    Messages:
    606
    Location:
    Northeast
    Cool, man. I just sent him mine the other day. I look forward to getting it back!
     
    Vapor_Eyes, moondog and vapen00b like this.
  18. cannabis.pro

    cannabis.pro OpenCannabis Advocate with a shop at 420EDC.com Accessory Maker

    Messages:
    433
    Location:
    SeaCoast
    Took Marc about 24 hours to respond to my email. Shipped ours to him today.
     
    Vapor_Eyes and vapen00b like this.
  19. lexawoods

    lexawoods New Member

    Messages:
    2
    So I've been thinking about getting the FW4 for a while now and decided to take the plunge:rockon:

    After going through multiple RMA's w the grasshopper, reliability is one of my main concerns. Does anyone know if we can pay a fee to fix/replace/upgrade the FW4 if it stops working after the 1-year warranty?

    Many thanks!
     
  20. moondog

    moondog It's an obsession but it's pleasin'

    Messages:
    718
    Location:
    Clavius Base
    You can write to Marc (through his site) and ask him. He's very responsive.
     
    vapen00b and lexawoods like this.
  21. lexawoods

    lexawoods New Member

    Messages:
    2
    Hey moon! Thanks for your reply. I emailed Marc yday to ask if he could withhold my order until I get back to Canada, so I didn't want to bombard him with another question until he had the chance to reply lol. And I figure he's busy with the recall process.

    I have a lot of respect for the way he handled that whole ordeal actually. It was one of the many reasons I decided to get the fw. I'm going a little off topic here but I just wanted to throw that out there :)
     
    Vapor_Eyes, moondog and vapen00b like this.
  22. Hagbard Celine

    Hagbard Celine Discordian anarchist

    Messages:
    49
    Location:
    Fernando Poo
    Received mine back in less than a week as well.
     
  23. JoeMama

    JoeMama Well-Known Member

    Messages:
    606
    Location:
    Northeast
    Gree-tings...

    Got my FW4 back from the recall, and I'm glad I left it to Marc to do rather than futz with it myself.
    Nicely done job!

    Marc did a great job, and I hope his sales move on up and up to help him recoup his expenses from the recall!
     
  24. moondog

    moondog It's an obsession but it's pleasin'

    Messages:
    718
    Location:
    Clavius Base
    It is indeed a nice piece of work.

    My FW4V2.0 was just this evening instrumental in turbocharging my suspension of disbelief and enhancing my enjoyment of The Defenders. Good goin' FW4V2.0!!
     
  25. cannabis.pro

    cannabis.pro OpenCannabis Advocate with a shop at 420EDC.com Accessory Maker

    Messages:
    433
    Location:
    SeaCoast
    Got the FW4s back on Thursday. Turn around < Week domestically (although we are in the same region shipping wise with USPS).
     

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