within the current reality, if you want the best enail, your choices are to either get a D-nail Halo or put in an order for a Liger and WAIT.
we're not talking about buying asthma inhalers or some kind of life-supporting medical equipment here. we're talking about a LUXURY item that any person can certainly manage living without or use a simpler device to get by.
Sorry bro, but CCA do not outline that their products are not going to be shipped when the order has been placed and paid for. There is no indication of lead times to fill orders or send out products.
The normal way that any small or large business operates an online store is to clearly identify if an item is a 'pre-order' that will not ship immediately or in a reasonable timeframe. In many Western countries, the law requires this! If I order something and hear nothing for 1 week, let alone two, I'm calling that company and telling them to send the product or give me my money back. I don't let people take my money without giving me what I've paid for unless they are very up front about how long it will take.
Who would want to pay for a product, only to have to continually chase the vendor for weeks/months because nothing has shipped or they do not yet have working products? Sounds like a lot of work to me - wasn't I the one paying for goods and/or services - why am I the one expected to do this communications legwork after I've paid?! I don't know about you my friend, but when I buy a product, it is intended to make my life easier, not more laborious by forcing me to continually have to send off PM's/emails/ticket responses only to hear nothing for long periods!
i'm pretty sure that almost everyone who decides to buy a liger banger googles it beforehand to check out the reviews and inevitably ends up on this forum, so most people already knew they'd be signing up for a wait when they were buying one....
That is not a reasonable assumption in my view. The CCA site should contain ANY and ALL relevant information; including material facts essential to a purchasing decision, such as whether the item is in stock and what general lead times can be expected for filling and shipping orders. In the event of an individual delay, all existing customers should be notified by a mass email of the nature of the delay and how long they should expect to wait.
It is not at all reasonable to expect someone to look around various third party internet sites to figure out whether the company will indeed furnish them with the goods that they've already paid for in a reasonable timeframe, or if they might need to wait months to eventually get all of the relevant components in working order - like I have had to more than once (I am still waiting on a variety of replacement components, which thankfully Josh has assured me will come, but manufacturing issues mean that I won't have them for a few months).
Josh himself would tell you that I am beyond understanding of the manufacturing considerations and difficulties
which are not his fault relating to the delays in question. I understand that many of the problems have been outside of his control, but one issue that remains within CCA's control is to clearly inform customers on their site (either in the FAQ or shipping info page, couldn't hurt to mention this on all individual product listings too) before taking their money that they assuredly
will not receive what they paid for for a few weeks/months depending on the item purchased. That is all that is required here to head off almost all complaints, as
@Monsoon has said above.
I cannot understand why this hasn't happened.
IMO, CCA710.com should be THE ONLY PLACE that anybody needs to look at to make a purchase from CCA and know how the purchase process will continue forward from that point (any subsequent unforeseen delays should be immediately communicated by email to all relevant customers, no exceptions).
but, a lot of them are simply lacking patience and consideration for what it's like to be a small company making a quality product and suddenly getting hit with overwhelming demand.
Other small companies that made the original quality SiC/Sapphire products like D-nail have always given stock info and lead times up front in the fashion I suggest above. When they were out of stock of pukinbeagle quartz when I first went to order my first d-nail 4 years ago, their site clearly said this and also clarified the timeframes until they would receive new stock. This meant that I was able to wait until stock was back before paying for anything. Any disappointment due to delays was as such avoided.
When d-nail's demand skyrocketed with the introduction of the various halos, I was always given immediate notification of individual order delays by email within days or hours, not weeks or months. Any large scale stock shortages or order lead times were identified clearly on the respective product page on the d-nail site. My products always left d-nail within 1 week of my payment, at the longest! Even when key CS staff left d-nail and had not yet been replaced, there was never any drop-off in this level of communication.
For another example, D-nail do not even list sapphire halos on their site until they are available and in stock, to avoid disappointing customers with long wait times. These are all examples of how to do what I've been saying above in a transparent way. My point is that in a business context where you have external manufacturers - yes, shit happens, but you don't leave your paying customers in the dark when it does.
my main point is that CCA deserves to be cut a bit more slack than they're currently getting. If Josh could do more, better and faster work, he WOULD.
This is surprising to read man, in my view, this thread has been one of the most forgiving on FC where these kinds of issues have come up! Very few people have complained as loudly as I would expect in this scenario, and we long term community members have been as understanding as can be, despite incredibly long delays in some cases (this is a very reasonable community compared to a lot of other dark corners of the internet so this should come as no surprise).
I agree 100% that Josh deserves to be cut some slack for issues beyond his control, and in my view, he has been given that in spades. What I truly hope is that what I mention above can be clearly communicated on the CCA710 site in future, to save a lot of upset customers and to reduce the number of complaints coming in. Josh knows that I have no hard feelings against him and wish him the very best, but I am saying all of this from a perspective of looking out for his business as much as I am looking out for the needs of we the customers!
For anyone with current issues with CCA710 just keep in mind that I've yet to see them outright scam any customers and while it may take some time they always try to make things right for you. I've personally had a few issues with past orders and I was made whole again and then some.
Agreed, even with all that I have said above, please be reassured that if you have not received what you paid for from CCA yet, IME you eventually will. This is not a scamming company in my understanding, just one with some teething difficulties with manufacturers and some issues in communication as above.
Here's some pics of it and on the liger 20mm 3.0.
I fully agree that when you have problems with your manufacturers, it is your job to communicate it to your clientèle, this is not the customer's problem as you say! This is why I said that I have been very understanding and moreso than I could be reasonably expected to be.
