As a beta buyer I just received my repair kit and dry herb atomizer. I just wanted to say I'm amazed with Focus V's customer service. This company goes above and beyond everytime I've talked to them, had a problem, or just had a question. I also recently saw that they are going to be upgrading the beta buyers with black Carta's. I don't know how that's going to work but I'm ready for it. I love my Carta. I use it multiple times a day. Its definitely my go to device. I've been on Reddit Waxpen for years now and have gathered multiple devices over the years. I have been waiting for a product like this. Happy customer here.