GreenHopper
20 going on 60
Just got the below in my inbox:
April Shipping Update
Hey Everyone,
We have an April shipping update to provide some numbers on where we are and how long it will take to get your unit. Shipping dates have been caught in a cycle of being regularly pushed back due to a series of unforeseen events. In the past this has delayed production far beyond what we planned for. It is our fault for not building in more time to the estimations and this is a direct effort to correct that.
Due to the track record of unpredictability from our own manufacturers and slow downs for necessary design improvements, we will be implementing a revised way of creating shipping estimations. In the past we have estimated delivery on production capacity and not added additional time for potential problems. Revised estimations will have a significant buffer, with the goal of providing a more accurate picture of when your unit will be delivered.
There are currently ~5200 delayed orders. Hopper Labs today has the assembly capacity of 550 units per/week. This is increasing with the addition of new machines and assembly techs, but we will not include those speed increases in our new estimations. If things were to move smoothly, the backlog of orders would be clear in just 9.5 weeks. Instead we will be spreading the estimated delivery dates over the next 16 weeks. The estimated delivery date on your specific order will be updated through the website in the next few days.
In a further effort to keep potential delays to an absolute minimum, you will no longer be able to add any additional units to your existing order. We originally viewed this as a perk to having patiently waited, but we understand how this is unfair to others in line. If you want to order additional units you will need to place a new order and wait at the end of the line. You can still add accessories at anytime and they will be shipped with your order.
Please note there are a number of people who placed large orders during and just after the end of our crowdfunding campaign. We are fulfilling these orders as they arrive in the shipping queue, like any other order.
Hopper Labs is doing well and growing to meet the demands of customers. The quality of the products we create is very important to us and the Grasshopper reflects this. Below is a short video shot a long time ago but never shared.
April Shipping Update
Hey Everyone,
We have an April shipping update to provide some numbers on where we are and how long it will take to get your unit. Shipping dates have been caught in a cycle of being regularly pushed back due to a series of unforeseen events. In the past this has delayed production far beyond what we planned for. It is our fault for not building in more time to the estimations and this is a direct effort to correct that.
Due to the track record of unpredictability from our own manufacturers and slow downs for necessary design improvements, we will be implementing a revised way of creating shipping estimations. In the past we have estimated delivery on production capacity and not added additional time for potential problems. Revised estimations will have a significant buffer, with the goal of providing a more accurate picture of when your unit will be delivered.
There are currently ~5200 delayed orders. Hopper Labs today has the assembly capacity of 550 units per/week. This is increasing with the addition of new machines and assembly techs, but we will not include those speed increases in our new estimations. If things were to move smoothly, the backlog of orders would be clear in just 9.5 weeks. Instead we will be spreading the estimated delivery dates over the next 16 weeks. The estimated delivery date on your specific order will be updated through the website in the next few days.
In a further effort to keep potential delays to an absolute minimum, you will no longer be able to add any additional units to your existing order. We originally viewed this as a perk to having patiently waited, but we understand how this is unfair to others in line. If you want to order additional units you will need to place a new order and wait at the end of the line. You can still add accessories at anytime and they will be shipped with your order.
Please note there are a number of people who placed large orders during and just after the end of our crowdfunding campaign. We are fulfilling these orders as they arrive in the shipping queue, like any other order.
Hopper Labs is doing well and growing to meet the demands of customers. The quality of the products we create is very important to us and the Grasshopper reflects this. Below is a short video shot a long time ago but never shared.
