Thank you for your response!
As to the warranty: My unit was brand new in the box when it arrived. It was advertised on Buy.com as a new vaporizer with a warranty. It has a valid serial number on it. Certainly, if my unit was missing a serial number and was stolen, I would never expect support, but that's just not the case here.
It seems the manufacturer wants to limit who can sell their product, but can't or won't control their own supply channels. They shouldn't be distributing their product to unauthorized vendors if they aren't going to warranty those units. It's not my fault the dealer I bought it from broke their agreement. Why screw the customer? DaVinci obviously built the vape and presumably got their money for it.
You're welcome, let's hope we can get something sorted out. Is it doing this with the charger still plugged in? That should eliminate a battery issue at this level?
Being new doesn't mean much, used ones are also covered under warranty if they're legit. Having a S/N is likewise meaningless here, the
lack of it is an issue. Again, look at what you said "It was advertised on Buy.com as a new vaporizer with a warranty", they are the ones that lied to you, right? DV never said it was covered? Then again, you might want to check what that warranty is, not all warranties call for replacements.....and it's not realistic to expect a surplus dealer like them to maintain a stock for replacement or have an arrangement with the maker
like legitimate Dealers do.
This is the nature of the 'Gray Market' sometimes. It is not without risks to offset (some of) those savings.
Yes, they attempt to control Dealers to police the system so we get lowest possible prices as customers. That's exactly why the shady Dealers sanded serial numbers off the MFLBs before selling them off at lower prices than the 'Fair Trade' they'd agreed to......if MF could ID them they'd get cut off, right? Same a s thief does sometimes? Or should that be 'other thieves'? I think so. Otherwise they often take great efforts to sell on EBay under assumed names and so on. This is not unique to this product or any specific Dealer.
I think you're right, someone took your money and you for the proverbial ride. It was not, however, DVs doing. IMO it's not really right for you to insist they take a loss on this since they contracted that responsibility to a distributor/dealer anxious to avoid the responsibility later for more profits. The fraud (if it exists) is at that level I think. And it's my understanding that's the way the law reads. DV never promised you to warrant it, the guy you bought it from did. Your gripe is with him?
Again, I get the issue (I think) and agree to a point. But as I understand the law here, DV is on solid ground. In a cold way I would not be in favor of them blindly honoring all such claims and increasing the price I have to pay to cover it.....nor I think would you like to pay for someone else's shady dealings? That service is not really free, like the proverbial lunch someone has to pay. It has actual cash value, is part of a negotiated deal. Part of that 'other valuable consideration' stuff> The Dealer that signed the agreement with DV and didn't honor it is the one I'd point the finger at...if you can find them and tie them down.......good luck with that.
Anyway, same bad luck with the charger plugged in? It charges normally?
TIA
OF
