The Magic-Flight Box
- Thread starter magicflight
- Start date
OF
Well-Known Member
Quetzalcoatl
DEADY GUERRERO/DIRT COBAIN/GEORGE KUSH
Yes it is, Vicki, and the person you're talking to is also not the person with that problem
(unless you meant to highlight that point?)
As painfully infuriating as it is... I have no real reason to pick up any hash or oils right now! I don't have a proper setup for it, I lack a nail or skillet, although I do have a bong now (or is it water pipe?)... Magweedo from Nuggetry had a lung collapse recently, there's some speculation that the cause of it was from the not-completely-purged BHO that they have, although I can't imagine that doing the hugebhombs that he was doing was helping his health much either... anyways, ramble ramble, maybe if we all send MF an email at the same time they'll give us a silhouette pic? At least enough to satiate my hunger for the new and the fabulous?
Afterthought edit: OF, could you by chance post a picture of your tape fix thing on your box? I'm mildly confused as to which part you put it on. I want to try this out and see how it works out for me. Also, do you use the o-ring or not? I noticed that in the back hole where the rail goes through, if the o-ring is in use, the hole is blocked.
BigDaddyVapor
@BigDogJunction
Naw, I was just agreeing with you on the images. I think people with super fast internet connections and the graphics to handle big images, lose sight of the strain it can still put on others machines. I've got a decent laptop and a 20 megabit connection and the huge images, bog me down at times.
MLFB CUSTOMER SERVICE NEWS!
I meant to post this to its own topic, because I thought it was pretty cool, but looking around on MF's site, because of all this recent discussions and warranties and customer service. It appears, they have updated their Contact page. I emailed and found out, that yes... this was done to streamline the process and result in being directed where and to whom, you should be speaking to... and speed up warranty claims. Good news!!!
MFLB Contact Page
Vicki
Herbal Alchemist
Not anytime soon from what Magic Flight told me. I'm hoping it's within the next 6 months.
Oh, ok! I was confused. It's been a long day.
Since I was told to keep it, they never told me not to throw it out or anything. But let me say this for the last time let me bold this and capitalize every letter so I won't have to say it again.
WHY WOULD I KEEP A BROKEN MAGIC FLIGHT LAUNCH BOX?
Quetzalcoatl
DEADY GUERRERO/DIRT COBAIN/GEORGE KUSH
BigDaddyVapor
@BigDogJunction
I'm sure everyone here, is quite competent at reading and comprehending the characters you put together to form words.
I'm thinking its your delivery.
By the way, just an observation. But, telling you to keep something, is the EXACT OPPOSITE of discarding it.
momofthegoons
vapor accessory addict
gparask, you have made your point several times now. Your issue should be addressed with Magic Flight and not here.
But, I will answer your question above one more time. You should have kept your broken box because throwing it away voided your warranty. Now, go and deal with this privately with Magic Flight and supply them with the information they have asked you for here while they are still open to discussing this with you. I can guarantee any further posts like you've made will probably change their mind.
But, I will answer your question above one more time. You should have kept your broken box because throwing it away voided your warranty. Now, go and deal with this privately with Magic Flight and supply them with the information they have asked you for here while they are still open to discussing this with you. I can guarantee any further posts like you've made will probably change their mind.
OF
Well-Known Member
So if something happens and you don't get it's replacement you can use it to claim a replacement all over again???????
Do I win the stupid question of the day contest?
OF
BigDaddyVapor
@BigDogJunction
JeeSee
Cultured Curmudgeon
I'm probably alone here, but I think the guy isn't wrong. If MFLB specifically emailed him to tell him that he had a replacement on the way and his warranty had been accepted - all this /after/ he emailed them pictures and other requisites to their satisfaction - isn't whether he wants to keep it or not subject to his own discretion? Also, from what I read in that email, their 'keep the old one' sounded, in context, more like a 'you don't need to return it for a replacement' rather than a 'protect it against all ill'. Just my 
.
.
skippy
Well-Known Member
I thought your highlighted question was obvious, BECAUSE YOU MAY NEED TO RETURN IT IN THE FUTURE,just like MFLB TOLD YOU.
JeeSee
Cultured Curmudgeon
I think what they meant when they said they may want the box returned in case he needs yet another one on warranty is that they'd want the /latest/ box returned. I doubt they'd ask for the very first one as well, if the new one broke down five years down the line for example. They can't honestly expect you to keep all your malfunctioning pieces - that's not how international companies operate, to the best of my knowledge.
I'm probably alone here, but I think the guy isn't wrong. If MFLB specifically emailed him to tell him that he had a replacement on the way and his warranty had been accepted - all this /after/ he emailed them pictures and other requisites to their satisfaction - isn't whether he wants to keep it or not subject to his own discretion? Also, from what I read in that email, their 'keep the old one' sounded, in context, more like a 'you don't need to return it for a replacement' rather than a 'protect it against all ill'. Just my
Thank you, my point was basically like yours, but my delivery was WAY farther than what I intended it to be
skippy
Well-Known Member
enough proof??
When I asked how I need to proceed with sending the old box back, they replied me with this email.
AH no, they didn't mean that at all. Look at the email he was sent, it clearly states,and I quote- "Please keep it, if there is one more Warranty then Magic-Flight may ask you to return THEM then.
The word THEM clearly means BOTH boxes.
OF
Well-Known Member
Here's the deal from another side. He owns a box. It breaks. Rather than make him send it in like the rest of us they let him hang on to it. If he gets a replacement (through the mails, customs, mistakes, acts of God, theft or whatever) the old box belongs to MF not him. They are just doing the courtesy of not having him mail it back (larger expense you know, check back for all the complaints on this issue before this policy). If it becomes multiple replacements (that happens a fair bit) they might want them back for any number of reason (lower per unit cost to ship, inspection to determine why they're going bad, who knows?).
The box in question is either assumed as replaced in which case it now belongs to MF and should not have been thrown out, or it belonged to the OP still and he shouldn't have thrown it out until he had the replacement or instructions to dispose of it. As you no doubt know, such instructions involve a bunch of questions, the destruction of the box (rip the screen out) and two photographs to confirm it all. Take your pick on the status of things, but in either event I see he's SOL.
It seems he has thrown out the only evidence the box ever really existed? I see no way to recover, except maybe to raise a stink here?
Unfortunate for sure, but I think that's the way it really works.
OF
OF
Well-Known Member
Then, with the answers and photos there's no problem, right?
No, I think it's a clean screw up based on an unfortunate misunderstanding. I hope the fellow gets past it and gets another box, as we know they are well worth owning......
At one point you could buy the box alone (he still has the rest), I wonder if you still can???
OF
BigDaddyVapor
@BigDogJunction
Hi,
The analysis here is correct as far as it goes. The main ambiguity of interest is the possibility of an already promised replacement -- something which can be checked in the service logs on our end. Usually, we have a record of the explicit number of the Box issued to a given postal address. If for whatever reason, a sent replacement box does not arrive within the expected delivery time-frame, the issued number is invalidated and a 2nd replacement is issued to a re-confirmed validated address with some sort of tracking, signature confirmation, etc (assuming that there are no other indications of reasonable suspicion). This sort of event is usually fairly rare (we only ship to those places where the post system is known to be reliable). The basic idea is that if something was promised to someone by Magic-Flight, than we will make best efforts to see that that commitment is met. As such, it is likely, once some diagnosis is done, the provided shipping address is validated, etc, it is very likely that the warranty dept will re-issue.
The only other outstanding question is what to do about the already (preemptively) discarded unit. As noted elsewhere, the warranty does not extend to devices which are lost or stolen. The reason being, of course, is that it must be possible for us to know that an invalidated unit has actually/positively been removed from circulation. This is also the reason that warranty clients are generally expected to keep the old unit until having received the new one with instructions on next steps. In this case, no matter what happens going forward, there will remain *two* units whose status is either "lost" or "stolen" -- neither of which are ever likely to be properly removed from circulation, even though they 'ought' to be. Since the responsibility of such demonstration for at least one of them still remains, it would be against the sense of common fairness to continue to extend the warranty beyond the 2nd replacement. Such situations tend to create potential problems -- like people potentially purchasing such units from Amazon or Ebay without a valid warranty -- as has actually happened on this forum recently. Not an ideal situation, but at least not so bad as to have no help at all.
-- Magic-Flight
Quetzalcoatl
DEADY GUERRERO/DIRT COBAIN/GEORGE KUSH
Hi, I love you guys, please release the concentrate adapter as soon as possible, and more importantly, on the link provided a few posts up regarding the black nano grinder, the actual price text is black, which is the same as the background, so all you see is PRICE:
Also, have you guys thought about making a special official water pipe for the box? I've seen some interesting attachment things at my local headshop which seems to go with their respective vaporizers, it would be pretty neat to see an official MF "bubbler" (or whatever the legal term for this is), but you guys take the time to make it as perfect as possible, so I dunno if we'd see a release any time soon
(I'm only kidding! Kind of.)