Discontinued VapeXhale Cloud

stickstones

Vapor concierge
tolerance...lots of strains helps me out. Also, when strains are few, mixing in combustion can help keep the tolerance lower.

warranty...I said this with my Arizer experience years ago...I care more about the company than the warranty. I have never seen Arizer leave a customer hanging, and I can say the same for VXL. I would rather have a short warranty from a company I trust than a long one with one that I don't. And, obviously, a long one with a trustworthy company is even better. I don't care how much things fuck up as long as the company stands behind it and does right by the customer. That's all you can ask for. Does the company view the mistake as a problem or an opportunity for even better customer service? So far, I trust VXL and Arizer completely when it comes to handling problems. And for the record, my beta unit is still running flawlessly after well more than a year.
 

jackstraw62

Low temp deadhead vaporist
This is exactly why I think it should come with a better warranty, or at least the option for one because I don't think it will survive 3 years of intensive use.
sounds to me that you should start your own company and produce a vaporizer to your specifications.
 
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mongorian

Perfectly Toasted
Dude. Wasn't the warranty issue beaten to death already in the previous thread? Why are we going through this discussion again? (just saying)

stickstones said:
I would rather have a short warranty from a company I trust than a long one with one that I don't.

^Word.

I believe that VXL is going to do any and everything in their power to make things right by their customers. If some serious situation arises later on that affects a great deal of Cloud owners, then I imagine they will take care of it (extend the warranty for those specific issues maybe - similar to what Microsoft did with the Xbox RROD issues). Of course this is only an assumption; but I do have faith in the company and the people running it, and that is what counts to me at least.
 

PoopMachine

Well-Known Member
sounds to me that you should start your own company and produce a vaporizer to your specifications.

Im not really a fan of his either and I agree with you but I also agree with him somewhat. Its obvious that there are going to be changes made to this unit as it develops. Theyve already bought new tools for assembly because of problems. With a one year warranty, its entirely possible that those of us that have Clouds now will have no warranty before they even get caught on on preorders. That just doesnt seem right. I dont think we have beta units but I do think we're about VXC 1.0 at best.

The flipside of that, tho, is that if something goes wrong outside of warranty and they work with people to make it right, I guess its irrelevant.

Maybe those that preordered should get a longer warranty. By the time the non preorders are filled, Id be willing to bet the production process will be down pat and a lot of these growing pains will be gone.
 
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Jimjim

Member
Whether your fan of him or not is irrelevant! There is nothing wrong with V4L's posts!

The more I read on here, the more I feel that I'm going to be a paying beta tester
 

jackstraw62

Low temp deadhead vaporist
Im not really a fan of his either and I agree with you but I also agree with him somewhat. Its obvious that there are going to be changes made to this unit as it develops. Theyve already bought new tools for assembly because of problems. With a one year warranty, its entirely possible that those of us that have Clouds now will have no warranty before they even get caught on on preorders. That just doesnt seem right. I dont think we have beta units but I do think we're about VXC 1.0 at best.

The flipside of that, tho, is that if something goes wrong outside of warranty and they work with people to make it right, I guess its irrelevant.

Maybe those that preordered should get a longer warranty. By the time the non preorders are filled, Id be willing to bet the production process will be down pat and a lot of these growing pains will be gone.
Start ups are always tough and this is a business to make money. who knows the warranty might change at a later date once production is normalized. the company has stated its warranty if that is not good enough than you should look elsewhere. I am not normally an early adapter of anything. I don't buy something because of the warranty. I buy something because I have faith in the company. I have faith in this company to meet its stated goals. time will tell the story.
 

jackstraw62

Low temp deadhead vaporist
Whether your fan of him or not is irrelevant! There is nothing wrong with V4L's posts!

The more I read on here, the more I feel that I'm going to be a paying beta tester
then it comes down to how much faith you have in this company. No one is twisting your arm. If you don't feel comfortable then by all means don't buy it. I am glad I did. :2c:
 

vape4life

Banned for life
@Vape4life, again thank you for your enthusiasm in this discussion, I have noticed that you have posted the same comments a lot on this thread, I think SM55 made a post a while back saying that we can rescind your pre-order, just send us an email and we cant take care of that for you. Since its obvious that you have some very unique requirements as a consumer, we suggest you come back to this thread in a few months and check in to see if we are meeting your requirements. You have made them clear several times.

I think your looking for a vaporizer made out of cheaper components, and don't include new technology. With high grade components comes greater cost, and with new technology comes shorter warranty's and the same for high grade components.

Our goal at VXL labs was to deliver a heavy hitting vaporizer -- that includes high grade components and glass, sold to the customer at the lowest price possible. Our support team stands behind our product, and will do so for the entire warranty of the product.

Very unique buying requirements? Oh you mean like a Cloud that actually will work for more than a month? Why are you repeating the bit about my pre-order? Is it such a big deal for me not to fill it after a few days an default to the next beta tester? I agree, and will take your advice to come back in a few months, if at all. You need to really re-think your release and start advertising it more as "early beta release" or something, or at least offer some sort of discount since it appears that many will be losing money in shipping. Oh wait, yeah there are the extra ELBs that you will force on us to compensate.

You are dead wrong about me looking for a vape with cheaper components, in fact it's the very opposite. You're saying that new technology and high grade components must come with a shorter warranty? Mmmm, okay?

I understand that you have great support, but that typically comes at a price to the consumer in terms of shipping, time, time without a vape, etc.


Dude. Wasn't the warranty issue beaten to death already in the previous thread? Why are we going through this discussion again? (just saying)
quote]

Beaten to death? Just by asking what's up with the short one year warranty? I brought it up simply due to clouds flashing all sorts of lights by people who just bought them, and it's not an isolated incident. Everyone can go ahead and stay in product justification mode and sacrafice their clouds for the betterment of VXL.

then it comes down to how much faith you have in this company. No one is twisting your arm. If you don't feel comfortable then by all means don't buy it. I am glad I did. :2c:

That's great, but what is wrong with the discussion. I forgot, can't say anything bad about this "game changer".

mod note- Your problem is that you can't speak your piece and move on. You say it over and over and over, crossing the line from criticism into attacking a manufacturer. You have a history of doing it on this forum.
 
vape4life,

Jimjim

Member
I don't doubt the effort of the VXL guys at all, I think its tremendous what they have done! But they do have to listen to some negativity and to round up on people who do is a bit unfair! Negativity is needed in my opinion as long as its constructive. FC has been free advertising for VXL so whatever the comments are on here, we should be allowed to state those opinions and for VXL to take them on board which I sure the VXL team do

You are dead wrong about me looking for a vape with cheaper components, in fact it's the very opposite. You're saying that new technology and high grade components must come with a shorter warranty? Mmmm, okay?

Agreed!
 

mongorian

Perfectly Toasted
All I'm saying is: The 1 year warranty has been asked about many, many, many times (including by _myself_, long ago). And I did push the issue at the time.

The point is: the warranty is what it is currently - due to business needs mostly I would say. You're either cool with that or your not. Trust me when I say I don't care either way. I'm more than sure that this will be revisited by the Company, when the time is appropriate.


After using my Cloud heavily for some time now, do I expect it to last more than a year, or three, or five... ? Damn right. Absolutely.
 
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Silver420Surfer

Downward spiral
I think your looking for a vaporizer made out of cheaper components, and don't include new technology. With high grade components comes greater cost, and with new technology comes shorter warranty's and the same for high grade components.

Our goal at VXL labs was to deliver a heavy hitting vaporizer -- that includes high grade components and glass, sold to the customer at the lowest price possible. Our support team stands behind our product, and will do so for the entire warranty of the product.

Never realized that newer technology equated to shorter warranties. My new automobile has many new features and tons of new technology, but the warranty didnt get shorter, just saying. I am not hugely bothered by the short-for-the-industry Cloud warranty, but don't try to sell me that new tech and quality components equate to shorter industry warranties.

Maybe Troi meant "stands behind our product" for the life of the product instead of "entire warranty" of the product? I'd hope they would help out after the warranty
They could take a page out of 7th Floors customer service and do most repairs for like $25(or whatever $ amount they feel good about). That should alleviate some peoples fears or apprehension.
 
Silver420Surfer,

mscm888

Well-Known Member
I'm in customer service and in my opinion warranty isn't what is most important. Others have said it but a crappy company with a good warranty is worth nothing to the consumer when the time comes to make that warranty work for you.

A good company with a bad warranty will stand by the product and get the problem solved. Sure it may cost you money but the company staying in touch with you for the duration, updating you on status, and returning a functional unit in a timely manner. Those are what you should care about first.

In the case of a startup producing a product which is still on the "fringe", it is easy to understand why they can't roll out an exhorbant warranty with the technology that must be contained in what appears to be a breakthrough in the market.
 

Troi

Well-Known Member
Very unique buying requirements? Oh you mean like a Cloud that actually will work for more than a month? Why are you repeating the bit about my pre-order? Is it such a big deal for me not to fill it after a few days an default to the next beta tester? I agree, and will take your advice to come back in a few months, if at all. You need to really re-think your release and start advertising it more as "early beta release" or something, or at least offer some sort of discount since it appears that many will be losing money in shipping. Oh wait, yeah there are the extra ELBs that you will force on us to compensate.

You are dead wrong about me looking for a vape with cheaper components, in fact it's the very opposite. You're saying that new technology and high grade components must come with a shorter warranty? Mmmm, okay?

I understand that you have great support, but that typically comes at a price to the consumer in terms of shipping, time, time without a vape, etc.






That's great, but what is wrong with the discussion. I forgot, can't say anything bad about this "game changer".

Good luck in your search for a vaporizer that fits your needs.
 
Troi,
How much do you spend on pot a year?

What does that have to do with anything? I spend about $1500/year on it but that doesn't mean I want to drop about $500 a year on paraphernalia too. My iPhone has lasted 3 years and I wouldn't keep buying them if they only lasted for one year. As far as I've read with some recent Cloud issues, the VXL staff seem to be very helpful and cool about replacing bad units so I'm not that worried about it. I know they spent about 2 years testing and perfecting this thing so I just didn't think there would be many problems at this point.
 
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Pappy

shmaporist
tolerance...lots of strains helps me out. Also, when strains are few, mixing in combustion can help keep the tolerance lower.

warranty...I said this with my Arizer experience years ago...I care more about the company than the warranty. I have never seen Arizer leave a customer hanging, and I can say the same for VXL. I would rather have a short warranty from a company I trust than a long one with one that I don't. And, obviously, a long one with a trustworthy company is even better. I don't care how much things fuck up as long as the company stands behind it and does right by the customer. That's all you can ask for. Does the company view the mistake as a problem or an opportunity for even better customer service? So far, I trust VXL and Arizer completely when it comes to handling problems. And for the record, my beta unit is still running flawlessly after well more than a year.
Well said and I agree with you about both companies.
 

Vapinghole

Low-Temp Hempist / JedHI Master
tolerance...lots of strains helps me out. Also, when strains are few, mixing in combustion can help keep the tolerance lower.

warranty...I said this with my Arizer experience years ago...I care more about the company than the warranty. I have never seen Arizer leave a customer hanging, and I can say the same for VXL. I would rather have a short warranty from a company I trust than a long one with one that I don't. And, obviously, a long one with a trustworthy company is even better. I don't care how much things fuck up as long as the company stands behind it and does right by the customer. That's all you can ask for. Does the company view the mistake as a problem or an opportunity for even better customer service? So far, I trust VXL and Arizer completely when it comes to handling problems. And for the record, my beta unit is still running flawlessly after well more than a year.

Good stuff, sticks. Agree. I've witnessed nothing but solid responses from VXL, and I'm still very much anticipating my order email! I ordered just over three months ago and have read every post on both threads. I'm confident in the company.
 

arf777

No longer dogless
Had been collecting kief since I pre-ordered. Amazing at low temp in the cloud. Really shocked at the efficiency - getting rip after rip after rip on a couple of pinches.
 
arf777,

Slightly Medicated

(SliM) Iron Lungs
So much pent up hostility on both sides of the warranty issue. It is not overt but there is an undertone of it I can since from what I read.

People have a point about customer service. Since this is a new company though and I have no previous experience I have to base the trust factor off what I read about them and from them as a company. So far they seem pretty responsible.

May I ask what you decided to do with the two units that has issues a page or two back? In particular I am interested to now what your policy will be on the glass on glass stem part breaking. If it breaks after the one year warranty period what will you be doing to help get the user up and running again and how much can we expect that to cost?

I really want your company to succeed. I like that yours gets hotter then other vaporizers, I like that it also can be compatible with glass in many different ways. Both of those features bring be closer to the experience I am used to with my water-pipe.

Have you thought about an extended protection plan? Say X dollars per year to cover the user in case of broken glass on glass parts and heater elements? I would pay a small amount extra per yea for some sort of advanced replacement guarantee. How about that idea?
 
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t-dub

Vapor Sloth
ok, extended warranties and replacement contracts, I used to sell them (I was #1 every month for almost 2 years straight) they are not worth buying except on cars and maybe homes. What they do best is make big $$$ for retailers. Here is Clark Howard on the subject:

"My position on extended warranties remains the same as always. I don't like them and I don't buy them at any store.

When should you buy an extended warranty? Never, ever on appliances or electronics. Salespeople will tell you that an extended warranty "protects your investment." But a TV, a washer or a DVD player is not an investment.

When it comes to homes, I only recommend that sellers of homes might consider buying them as a way to provide confidence on paper about the house to a potential buyer.

The only meaningful exception to my extended warranty rule is on a car. Yet I only suggest you consider a warranty if you know you don't have enough savings to pay for a major component of a car breaking. (If you have the money to pay for a big repair, don't buy that warranty.) And then I only suggest the car manufacturer's own warranty; never buy a third-party auto warranty."

VXL is not a car company. When Lexus adds new technology to a car, it was researched by teams of people with an unlimited R&D budget . . . lets get real here. We are not beta testers, that phase is over, we are "early adopters" Like ThermoVape I trust VXL to be here and be responsive to this community. I TRUST them. Maybe thats what it comes down to in the final equation . . .
 

Seek

Apprentice Daydreamer
That glass part is only fit tight there, isn't it? From all the vids and photos it looks straight so it could be pulled off and replaced just with force? If it is like that it's smart design and people could replace that easily. Like the EQ (but EQ needs to get completely opened).
 
Seek,

BL4ZE

Well-Known Member
Let's not forget you'll always hear more bad about something then the good. People are just more likely to sign up on fc and post a bad review then if they are happy with the unit. I've had my cloud since March 9th I believe, and I've used it just about everyday for atleast 5 hours a day and it still works perfectly well.
 

Slightly Medicated

(SliM) Iron Lungs
In this instance I think the extended plan would be worth it. In a certain sense the vaporizer is about as close to my car in terms of how much utilitarian use i get out of it. So I almost see it on the level of a car in some way.

This is not a knock on the companies quality so everyone should try and take it the right way. The glass on glass connection on any piece of glass/machine or anything I have owned is usually the part that breaks. I am very likely to break it at some point in time due to the piece tipping over or some other accident. So for me it would be a pretty sure bet that at some point in time I would need to have this thing serviced and the glass connection replaced.

If replacing that connection is no real big deal then I guess the warranty is not needed. If it is simple to do I could just order a replacement part off the site and plug the new glass on glass connection in. If it is cheap enough I would not mind sending it in to be replaced.

Basically I am pretty sure I will break the g;ass on glass connection. I just want to make sure I am not stuck with an expensive replacement fee or a useless vaporizer.
 
Slightly Medicated,

jackstraw62

Low temp deadhead vaporist
Basically I am pretty sure I will break the glass on glass connection. I just want to make sure I am not stuck with an expensive replacement fee or a useless vaporizer.
my understanding is that the heater is wrapped around the glass tube with some kind of thermal insulator between the heater and the tube. fixing something like that would probably best be left to vxc if it is possible to fix at all. I know my tube does not move at all :2c::)
 
jackstraw62,

oldiebutgoodie

Apostle, Church of Vaporization
While technically speaking a warranty is legally binding insurance, for most consumer products it is primarily a marketing device. This is particularly true for longer warranties because electronics companies know that the vast majority of warranty claims will be not only within the first year, they will be within the first several months - in the industry it's called "infant mortality". And btw, 1 yr is by far the norm in consumer electronics.

More than anything, warranty terms are driven by competitive positioning and strategy, i.e., a company will typically provide the minimum required unless it believes it needs to use warranty for competitive advantage or to offset weakness. A company with a new product that claims breakthrough technology will market it to a particular class of customer for whom warranty is not a major factor. In fact some hi-tech companies don't even want customers for whom warranty is near the top of the list; these customers can be quite expensive. On the other hand, the company whose position is soft, or is mature and competing again new entrants, or has a poor reliability reputation, may offer extra warranty provisions to help offset those disadvantages.

Words are cheap. Try forcing a company to honor a warranty when it doesn't want to. In truth, you have no leverage nor any practical recourse. Companies, especially small ones, that make customer satisfaction a priority will often go beyond the strict terms of the warranty. With consumer electronics, a company's reputation and customer philosophy is worth more.

At the end of the day, there are some for whom warranty is a major factor in the buying decision. For others, having an exceptional new capability from a company that appears to stand behind its product, is sufficient. And for some, just having the latest-and-greatest new toy is all that matters, warranty isn't given a second thought. Every individual gets to decide for his/herself.

And so arguing about warranty terms is essentially arguing about differences between what one person thinks is important vs what the next person thinks. There is no "right" answer, except what the market ultimately decides. In time, the facts and owners will speak for themselves.

As far as arguing about what a company's policy should or should not be, well, that is one's prerogative, but it should be clear that the basis is just one's personal preference and no more. Not unless one is privy to the marketing and product and financial data, and the strategy, behind that company's decision.

For now, IMO it's best to give VXL the breathing room it needs to continue with its roll-out. We all benefit, as does VXL, from owners sharing their experiences, warts and all, so that's a good thing (keeping in mind that negative experiences are always reported but positive ones substantially less so). If the product starts going to hell and VXL leaves us owners in the lurch, no doubt we'll all know it soon enough and be fetching our pitchforks. If the product does well with VXL making sure most customers end up satisfied, we'll be even happier campers than we are now. For those waiting, you'll decide whether an exciting new product is worth it to you to take a degree of risk, the extent of which only you can judge. And for those clearly unhappy with what they see at this time, it would be best to accept VXL's invitation to wait, or to take a pass and just move on.
 
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