Discontinued VapeXhale Cloud
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m0sh
Singer Song Writer Stoner
SM @ Honestly I think you're doing a great job...remember guys this is not a giant company with many facilities around the world ... I guess some expected this to be 100% awesome from the start...this is the price you're paying for having it the first.
neve13 @ that's awesome! exactly what I was thinking of doing...making it stand like a bong... another accessories for VX to sell ?
neve13 @ that's awesome! exactly what I was thinking of doing...making it stand like a bong... another accessories for VX to sell ?
waveyvapes
Well-Known Member
cloud's on the horizon...
I'm pretty sure I have spoke too harshly as far as customer service goes; I missed a call from VXL while I was at work today. I'll be giving them a call back tomorrow as soon as I can and hopefully we're going to work something good out. I was overlooking the challenges they're facing as small start-up project, like third party glassblowers not extending the warranty without a return. I feel bad for being so overtly negative. I had very high hopes for the fancy glass, but with that special occasion coming around in a couple of days hobby money is a little bit tight so even a 30$ shipping charge on top of the 45$ UPS ransom wasn't that great. UPS decides its brokerage fees by playing wheel of fortune.
As I wrote this post, I went through two full ELBs, and with some practice this thing makes the densest, tastiest vapor out of my collection and I'm pretty sure it won't be going anywhere. Now that I realize the wobble was to prevent sticking I actually feel very good about it being there. It is absolutely airtight just not what I'm accustomed to. I'm really liking this thing at 11:00, while choking the hole on the bottom. Thick tasty blue vapor unlike any other of my vaporizers. You wont combust ever unless you start playing with choking the hole on the bottom at 1:00 or higher. That smell that was coming out of the unit itself has cooked off to almost nothing; My DBV's heater has a stronger smell sitting in the airpath. The ELBs can be handled with skill, even immediately after a pull as long as you only hold the rim, the part holding the herb retains some heat and can be hot enough to burn. I prefer the Buddha for ease of stirring, but this will probably be the king of my collection when it meets a hydratube.
As I wrote this post, I went through two full ELBs, and with some practice this thing makes the densest, tastiest vapor out of my collection and I'm pretty sure it won't be going anywhere. Now that I realize the wobble was to prevent sticking I actually feel very good about it being there. It is absolutely airtight just not what I'm accustomed to. I'm really liking this thing at 11:00, while choking the hole on the bottom. Thick tasty blue vapor unlike any other of my vaporizers. You wont combust ever unless you start playing with choking the hole on the bottom at 1:00 or higher. That smell that was coming out of the unit itself has cooked off to almost nothing; My DBV's heater has a stronger smell sitting in the airpath. The ELBs can be handled with skill, even immediately after a pull as long as you only hold the rim, the part holding the herb retains some heat and can be hot enough to burn. I prefer the Buddha for ease of stirring, but this will probably be the king of my collection when it meets a hydratube.
WatTyler
Revolting Peasant
All due respect but that's not really re-crediting. In effect it's selling the customer something extra that they didn't want/ask for in the first place, and VX get the shipping at ELB cost price- I can see why you'd want to do it. Is this the policy for all such returns? I hope I don't need to send mine back.
charliedontsurf
Medical
I gotta say I respectfully agree.
Thanks Sticks! I 100% agree and already even though I don't own a Cloud yet I already feel a little more at ease with SM's posts and addressing our concerns. he and vxl are a class act even if I disagree with some of their business practices.
That's exactly what I needed to hear. You shouldn't be buying scratches with a vape around it and i'm happy that VXL would be willing to replace it.
+1 This is why i'm so into what's going on with warranty issues, because being from outside the USA, I CANNOT afford a malfunctioning cloud, meaning return shipping (even though it's not your fault and were raped UPS brokerage fees and shipping). I don't think that's fair at all and especially for customers outside the USA. IMO, VXL should swallow the shipping if there is a defect found. Swapping for ELB's isn't the solution since most buyers would be buying extra ELB's off the bat and maybe don't need any extra's.
THCMuscle/Willeh:
So sorry to hear about your HT's!!! Now I don't feel like it's just a few isolated instances anymore. There is NO excuse for no QC. "Looking" at the glass to check for imperfections isn't going to cut it. Glad to see SM addressing it right away.
THC Muscle, when did you preorder?
SM @ Honestly I think you're doing a great job...remember guys this is not a giant company with many facilities around the world ... I guess some expected this to be 100% awesome from the start...this is the price you're paying for having it the first.
You can include me in expecting to be 100% awesome. If you have been here from the start you will see MULTIPLE posts justifying the waiting and delaying, and waiting, and how it WILL be 100% awesome because of this. Many were defending and asking if you would rather have a rushed product or WAIT and be rewarded. Well, surely it's a disadvantage to be an early adopter, but for the dollars this machine costs, I IMHO PERSONALLY don't think there should be as many problems with these things.
I'm thrilled with SM's response to address the issues, and i'm hoping they all get resolved asap.
jdee
Well-Known Member
I've never known any company to pay for the shipping back to the facility when warranty service was needed. They only pay the shipping to send it back to you. Also for those concerned about paying UPS fees twice, when you fill out the customs invoice be sure to write "Return of
broken unit for repair at original manufacturer" on the "Reason for export" question. You won't be charged brokerage/import twice if you do that.
broken unit for repair at original manufacturer" on the "Reason for export" question. You won't be charged brokerage/import twice if you do that.
RussyRoo
Well-Known Member
Yeah that is exactly why I went for the Vertigo. Just couldn't risk a faulty HT and having to ship it back from the UK. Fingers crossed UPS treat it gently! If not, things might just get medieval for the deliveryman...
You're correct, but when something is broken right out of the box and a known problem for multiple users, they should do something better about it than replace your shipping costs with ELB's. Personally i'm scared to buy for this reason at this point because if you are out of the USA, have a bum HT (or cloud) outta the box and need to return, you will be paying an extra who knows how much for international shipping, AND THEN be without the cloud or HT for possibly a month. Kick in the pants imo.
Yes, but there have also been issues with cracks, lines, fissures, and quality issues with the vertigo including a rapidly peeling label (maybe not a bad thing lol). One person mentioned that every single vertigo piece they have tried had some sort of quality concern.
So what's left? lol The Sov pieces are long gone (musta been awesome), and the SGW isn't on the radar yet. I may just wait to buy without the HT and get a quality mobius, because i'm not convinced the HT's are very good quality.
Yeah that is exactly why I went for the Vertigo. Just couldn't risk a faulty HT and having to ship it back from the UK. Fingers crossed UPS treat it gently! If not, things might just get medieval for the deliveryman...
Yes, but there have also been issues with cracks, lines, fissures, and quality issues with the vertigo including a rapidly peeling label (maybe not a bad thing lol). One person mentioned that every single vertigo piece they have tried had some sort of quality concern.
So what's left? lol The Sov pieces are long gone (musta been awesome), and the SGW isn't on the radar yet. I may just wait to buy without the HT and get a quality mobius, because i'm not convinced the HT's are very good quality.
m0sh
Singer Song Writer Stoner
Alright guys, I feel I really need to stand up for VX team even tho I do not know anyone from VX and I've only talked to SM few times over the mail...
With all due respect this is normal method that is applied every company these days!
No one "gives" money back - this would cause the world to collapse.
This is they way refund usually works...
Some of you said something about Arizer support - well you can't compare them to VX simply because they have been in this industry a much longer time and been selling in mass production.
Another "claim" that you are not from USA therefore this warranty issues is a problem - well honestly, its your problem ! its not their fault that they only produce this in USA for now.
I accepted the fact that due to my whereabouts, my cloud won't receive warranty...but you know what? I don't care supporting VX in what IMO should be the future of vaporizering...if in 5 years from now they are the big makers of vaporizer, you can say proudly that you've been with them since the beginning when it still had problems.
Even the entire VX are new in this and will learn a lot...
No matter what you do - there's always problems (BTW, I'm a QA manager in an IT company)
Even when you think it's 100% you can't never know until its tested a lot!
Even I can't produce all the scenarios that cause these problems
There are so many things that could happen and even machine can fuck up during delivery...I guess that's VX fault as well ?
Nothing is 100% you should know that...even the biggest company fucks...
I remind you again that there is no mass release for this so many of the problems will (I guess) addressed when this machine is mass produced...
I really believe in this team and I do believe that whoever had problems will be treated nicely.
With all due respect this is normal method that is applied every company these days!
No one "gives" money back - this would cause the world to collapse.
This is they way refund usually works...
Some of you said something about Arizer support - well you can't compare them to VX simply because they have been in this industry a much longer time and been selling in mass production.
Another "claim" that you are not from USA therefore this warranty issues is a problem - well honestly, its your problem ! its not their fault that they only produce this in USA for now.
I accepted the fact that due to my whereabouts, my cloud won't receive warranty...but you know what? I don't care supporting VX in what IMO should be the future of vaporizering...if in 5 years from now they are the big makers of vaporizer, you can say proudly that you've been with them since the beginning when it still had problems.
Surly you think there shouldn't be any problems but you are inexperienced in producing a new machine!
Even the entire VX are new in this and will learn a lot...
No matter what you do - there's always problems (BTW, I'm a QA manager in an IT company)
Even when you think it's 100% you can't never know until its tested a lot!
Even I can't produce all the scenarios that cause these problems
There are so many things that could happen and even machine can fuck up during delivery...I guess that's VX fault as well ?
Nothing is 100% you should know that...even the biggest company fucks...
I remind you again that there is no mass release for this so many of the problems will (I guess) addressed when this machine is mass produced...
I really believe in this team and I do believe that whoever had problems will be treated nicely.
dirtpie
Well-Known Member
I've been happy with how the VXC crew has been handling everything for me. I was told that they were going to ship out some ELBs for me yesterday. I hope they did get them sent out since I haven't received a shipping notice. SM55 said I should have the ELBs by the weekend!
There are so many factors that go into producing glass. It seems as if lately a lot of the glass tubing that comes from the suppliers and manufacturers is much more flawed on a consistant basis than used to be. This puts the glass blower in a real prediciment. It's not so easy to send back cases of 75mm x 5mm or 50mm x 5mm glass back to the manufactuer or supplier, so they're often left with trying to make the best out of their flawed materials they receive and paid a lot of money for (material orders are insanely expensive).
Many times shops or consumers do not want to buy pieces from an artist that have been water tested. It's a hard decision to water test too because sometimes there isn't a lot of time to dry out all the tubes properly, lack of access to distilled or purified water, and the fact that some people feel as if the piece isn't "new" because of a water test to ensure proper functionality.
Can't wait to have my ELBs to use the Cloud!!!
There are so many factors that go into producing glass. It seems as if lately a lot of the glass tubing that comes from the suppliers and manufacturers is much more flawed on a consistant basis than used to be. This puts the glass blower in a real prediciment. It's not so easy to send back cases of 75mm x 5mm or 50mm x 5mm glass back to the manufactuer or supplier, so they're often left with trying to make the best out of their flawed materials they receive and paid a lot of money for (material orders are insanely expensive).
Many times shops or consumers do not want to buy pieces from an artist that have been water tested. It's a hard decision to water test too because sometimes there isn't a lot of time to dry out all the tubes properly, lack of access to distilled or purified water, and the fact that some people feel as if the piece isn't "new" because of a water test to ensure proper functionality.
Can't wait to have my ELBs to use the Cloud!!!
I think you may have misconstrued the Arizer post by Sticks unless i'm completely off base and missed the post your are referring to. Regardless, his intent of the post was that VXL's is PRESENT here to answer questions/concerns whereas Arizer was MIA (and still is) unless you contact directly.
You have accepted that you won't receive a warranty because of your whereabouts? That's a pretty tough pill to swallow when you have a HT that doesn't work or cloud is messed up. Bye bye $500. If I was rich sure, but unfortunately most of us won't take that risk. Even in Canada I EXPECT to have a warranty, it's just that I will have to suck up the shipping and possibly have problems with the law with a tarred up HT (or whatever parts are hard to clean). There is a reason Arizer NEVER wants ANY glass parts back in a warranty.
Were you the one with the ELBs missing? Hope the come soon!
With regard to your last statement re: water testing. I think that adding the time to dry out the tubes and buying distilled water SURELY outweighs the blower receiving multiple defective units for repair or garbage.
WatTyler
Revolting Peasant
Since when did reimbursement cause the world to collapse? lol
There's a difference in my mind between a later warranty issue and when something essentially arrives broken or damaged, and again it's maybe different when that's due to poor QC rather than circumstances out of control. At the end of the day it's about happy customers. I sent back a faulty bean bag cover yesterday and the retailer emailed me the prepaid postage label to print off. Other times I have had the charges refunded to my payment card. Even ALT, who have a fucked up customer policies, do offer a refund on return shipping it it arrives damaged. So I don't think I agree with your definition of normal here.
RussyRoo
Well-Known Member
I fully accept that because of my location that if there is a problem I'm just going to have to suck it up. My only issue would be if its due to a lack of QC when I've had to pay $500 to get it, in that case I think I would be justified in being slightly annoyed about it.
BUT. I still have every confidence that when it comes this week it'll be as awesome as everyone says. And I can't speak highly enough of SM and the team. I think they've been great.
BUT. I still have every confidence that when it comes this week it'll be as awesome as everyone says. And I can't speak highly enough of SM and the team. I think they've been great.
This avoids custom fees, not the UPS raping that they call "brokerage fees".
So pakalol, what you are saying is that when we buy our clouds for delivery to canada we get raped brokerage, and then if we have to send the thing back for warranty, we would have to pay that brokerage raping again? If so, deal breaker forsure. As much as i'm stoked and want to buy a unit, i'm not paying UPS 25% of the cost of the Cloud.
m0sh
Singer Song Writer Stoner
Well is a logical reason for this - Now, I'm pretty sure that won't be my case since I use different voltage and I'm very far away - SM told me he should first sort out NA people before he could really send me one out...so maybe I'll get a more steadier machine than others but I will wait longer for sure...
I've only per-ordered about a year ago anyway...
I'm pretty sure I will still have warranty for the glass parts, since I don't use a power adapter can manipulate the volts...
But as I said I would happily pay for support...
Again, you're under the assumption that the cloud is being mass produced and available everywhere...
Are you aware that there are simply not enough glass parts and its hard to produce them...
This is a small company that has just started producing, I know you expect mass producers standards but I guess that they just can't handle not sending back the glass
And please, do not compare other company glass to this...this glass work should be returned IMO while a cyclobowl is pretty much rubbish.
About world collapsing - bussiness takes your money and produce items. their money is converted into items and therefore this is the only way that companies can pay you back. Image everyone asking for money at once... boom
I will say I agree with a lot that has been said on both sides of this QC discussion...
VXL deserves props, but they must also hear the problems and satisfy the demands of the customers at large when the product does not meet expectations. Forcing someone to purchase extra bowls is not a credit. And forcing someone to pay INTL shipping is also BS...and btw lots of companies do contract with shipping companies that include return shipping labels.
SM55 what is exactly out of stock (tubes or units) and how long are we talking here (I know you guys love hearing that question).
VXL deserves props, but they must also hear the problems and satisfy the demands of the customers at large when the product does not meet expectations. Forcing someone to purchase extra bowls is not a credit. And forcing someone to pay INTL shipping is also BS...and btw lots of companies do contract with shipping companies that include return shipping labels.
SM55 what is exactly out of stock (tubes or units) and how long are we talking here (I know you guys love hearing that question).
m0sh
Singer Song Writer Stoner
Why are you still comparing other companies to this company?
I think you all are missing the point
Again and again...
VX are not rich and are not big, you should think about all the time they put for this product and all the problems they dealt...
I don't understand most of you - you should support them as much as you can even if it means to spend more money...
Please think longer than this week,month or year
This is the very beginning of a possible revolution and in time VX will grow and be able to help out and give more - don't you think its cool to remember that you were the first (the lab rats)
I'm certain that each of you will be remembered...and I'm sure VX would please you more when they truly can...maybe who knows in 2 years you'll get a free glass - I dunno I'm just saying
I understand your exceptions for quality... VX could have made this pre order USA only and then a lot of you wouldn't even seen the machine.
I wish more people thought like me...but since you all know how to run a company and produce a new product then there's not much I can do...
I will say it again : I am willing to help out = I am not rich, in fact - I'm pretty sure 500$ is much more of a deal for me...I live in a country where the minimum wage is 1100$ US!!! my wage is nothing compare to most of the people here ... so 500$ for me is like 1000-1500$ for you.
We DO support them and give them huge props. They are ALL awesome. Does that mean we can't discuss problems/issues and voice are opinions, thoughts, concerns, on the cloud, HT, warranty, shipping, etc?
Lab rats? I'm trying to be nice and polite here but my blood is starting to boil. PLEASE go look at the Solo thread and then see how much fun it was to be a lab rat. So no, I don't think it's cool.
Lab rats? I'm trying to be nice and polite here but my blood is starting to boil. PLEASE go look at the Solo thread and then see how much fun it was to be a lab rat. So no, I don't think it's cool.
Honestly dude, this vapor revolution...I am looking forward to this awesome new product, but I am not going to finance their company for the sake of the "revolution." I am a customer and they are a company providing a product. If the product does not meet expectations the company is on the hook to support it (which VXL is working to do, and SM55 is hands down the best guy to help/explain that support).
I support these guys in that I have told dozens of people who would have never heard of this product, and when I get mine I will show it off to dozens more.
When I liked my VHW it led me to sell other people VHW's. At the same time, when all of the fragility problems of the VHW led to repeated warranted returns, weeks of waiting, and lots of other added costs, I stopped selling them and then I really only used it for myself and never really talk about them to folks anymore because I don't feel like hearing about cracked inner heat covers and faulty electronics. My point is I hope this isn't the trajectory of the cloud.