"May Update and News
Summary and Current News:
Hopper Labs wrapped up May with a variety of device improvements having just launched and an overhaul of the in-house warranty process. These were major points of focus in our efforts to improve the user experience. The leather sleeve has undergone design tweaks and is entering production. These should be available in the next 60 days!
HL implemented cycle testing on every unit that ships around six months ago. This quality control step drastically reduced the rate of device failure. Using a newly remolded in-house warranty system, we were able to track specific units more closely and determine real world failure points. Front-side components suffered from exposure to oils and plant matter. Keeping your air holes and entire device clean drastically helped with reliability. Our newest units are just starting to ship now, and include measures to protect against this type of failure. We will have a new video showing some performance tricks coming next week.
As will all our "under the hood" improvements, we will we work these into the warranty stream, so users with existing devices will see benefits. We will be watching the results and appreciate your feedback.
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So it does seem some errors could be from people letting abv or oils build up in their GH ....