Hello
There has been some discussion about the Zephyr Ion, but I thought it best to start a new thread.
Questions I feel have yet to be answered.
Air Path:
The air channel is ceramic
the heating element is encased in ceramic
the other materials used are Teflon
304 surgical stainless steel (Baskets and screens)
All of the materials in the entire air path are non reactive at the temperatures involved.
Bag/Whip:
When we first created the Ion we thought the whip was a novelty that only we would be using ourselves. The first units to ship did not include a whip although any customer who asks can get their first one free, sort of a upgrade I guess. The newer units will include a custom glass whip that will work fine with or without the air pump.
China:
I understand there is a lot of folks who don't like Chinese made vapes and the connotation they have. This is not a vape in that vein. We own the factory in China where our product is manufactured, it is not outsourced third party to the lowest bidder. Quality control is very important to us. (You don't get repeat customers if you kill them off with lead poisoning, just a bad business model all around)
Vapor Leakage:
The leakage is an issue that we feel we can constantly improve upon. While 0% leakage would be ideal, there are a lot of factors to consider.
On the Ion mouthpiece itself we have incorporated a grommet that is slightly teardrop shaped where the bag meets the mouthpiece. If the zip tie is not seated proper on the grommet it will leak from there.
On the inside if the o-ring is not seated properly in the top part of the lid, there will be leakage.
If the bag itself is covering the intake hole there will be leakage.
These are all easy fixes but we are constantly working to improve everything so even that will not be an issue as we move forward.
Defects:
This is something that has not been addressed but I think it is fair in the spirit of honesty. The Zephyr Ion is very new and we have had a 3% defect rate. We are not happy with this but we stand behind and honor our 2 year warranty. There is not a big complicated process to get your unit fixed should something go wrong. The typical things that go wrong have to do with circuit board issues and have been addressed.
Price:
Suggested retail price for the ION is $360 and we do not sell them directly from our site as it wouldn't be fair to the distributors.
I think that is about it. If I have missed anything please let me know.
Check out our contest on one of these pages...somewhere....
There has been some discussion about the Zephyr Ion, but I thought it best to start a new thread.
Questions I feel have yet to be answered.
Air Path:
The air channel is ceramic
the heating element is encased in ceramic
the other materials used are Teflon
304 surgical stainless steel (Baskets and screens)
All of the materials in the entire air path are non reactive at the temperatures involved.
Bag/Whip:
When we first created the Ion we thought the whip was a novelty that only we would be using ourselves. The first units to ship did not include a whip although any customer who asks can get their first one free, sort of a upgrade I guess. The newer units will include a custom glass whip that will work fine with or without the air pump.
China:
I understand there is a lot of folks who don't like Chinese made vapes and the connotation they have. This is not a vape in that vein. We own the factory in China where our product is manufactured, it is not outsourced third party to the lowest bidder. Quality control is very important to us. (You don't get repeat customers if you kill them off with lead poisoning, just a bad business model all around)
Vapor Leakage:
The leakage is an issue that we feel we can constantly improve upon. While 0% leakage would be ideal, there are a lot of factors to consider.
On the Ion mouthpiece itself we have incorporated a grommet that is slightly teardrop shaped where the bag meets the mouthpiece. If the zip tie is not seated proper on the grommet it will leak from there.
On the inside if the o-ring is not seated properly in the top part of the lid, there will be leakage.
If the bag itself is covering the intake hole there will be leakage.
These are all easy fixes but we are constantly working to improve everything so even that will not be an issue as we move forward.
Defects:
This is something that has not been addressed but I think it is fair in the spirit of honesty. The Zephyr Ion is very new and we have had a 3% defect rate. We are not happy with this but we stand behind and honor our 2 year warranty. There is not a big complicated process to get your unit fixed should something go wrong. The typical things that go wrong have to do with circuit board issues and have been addressed.
Price:
Suggested retail price for the ION is $360 and we do not sell them directly from our site as it wouldn't be fair to the distributors.
I think that is about it. If I have missed anything please let me know.
Check out our contest on one of these pages...somewhere....