Here is Yocan's reply to my inquiry about my defective battery issue. :/
Thank you
I think you should do more about all the counterfeit and defective products you speak of. All the youtube reviewers that you sent product for review link ebay sellers as their go to for these devices. All ebay sellers claim authentic and the few retailers you provided I’ve never even heard of. I would have ordered direct or from one of them if I had knew they existed.
On Nov 19, 2016, at 11:06 PM,
sales@yocanusa.com wrote:
Hey Rey,
I apologize for the delay, Mark took another position im trying to pick up where he left off. We do not cover ebay transactions.
Unfortunately many Ebay vaping product are counterfeit or refurbished and used product repackaged and sold as new. While these products do not come with a manufacturer warranty, in most cases ebay will let you dispute a purchase for up to 90 days if a product is defective or counterfeit.
http://www.ebay.com/gds/Does-a-Manu...an-Anything-on-EBay-/10000000178951480/g.html
We are happy to provide you with a list of authorized retailers at the link below.
https://www.yocanusa.com/pages/official-yocan-usa-contact-info
I know this can be frustrating and we want to earn your business. Use checkout code Yocan20 for 20% off your next purchase of genuine Yocan products from
YocanUSA.com