is the edabsdirect legit?......
Yeah, I have used them a handful of times and have had great customer service from them.
I recently had a small situation with "EDabsDirect". I ordered the upgrade kit for my e-nail from them and when I received it the ceramic head was cracked in two places. I contacted EDD and got a response right away. They apologized for the inconvenience and gave me two options. First, I can keep it and receive a 70% refund or send it back for a replacement. I thanked them for being so generous and sent it back the next day.
A few days later I received an e-mail stating my cracked head was received and the new one has been shipped out with an extra nail for my troubles. The next Wednesday my tracking showed "package delivered" and when I got home there was nothing
. I figured it was just typical USPS tracking gone wrong, probably have it tomorrow. Well tomorrow came and again there was no package
for me. I contacted EDD And right away I was assured if it didn't show up in a day or two another replacement would be sent out. It finally showed up Friday
.
I just wanted to give a little love to EDabsDirect here and let everyone know they are a good vendor with customer service that is second to none.