As I mentioned previously, my unit had a strange smell/taste that didn't fade away after cleaning. At the moment I can't give more feedback on the unit itself, but I can give feedback on the customer service:
The communication with PPN was top notch. He took my concerns seriously, good asked good questions about my Ace and made sure that Topgreen would take my concerns with my unit seriously. Another thank you
@PPN !
I also contacted the CS of Topgreen itself. They took me and my feedback seriously. There's of course a language barrier and needed so clarify my concerns with my unit, but after the clarifications they responded great and decided to send a new unit.
That's the reaction that would make me happy if I would have bought the Ace (to be clear: I won the Ace in a contest).
Thank you for the kinds words, but I will be totally glad when you'll get a well functionning unit in your hands, let us to know how things are going for your replacement.
Rather than the spring loaded oven bottom, why not make it adjustable? You can alter the height and reduce the oven size.
Yes, I suggested them something like that... I'm waiting the engineers reply. Although it will be less practical for quick unload and may be aged/used pretty faster than a spring loaded system, isn't it?
No Saliva or lab tests, I just happen to have a handful of urine tests, I would probably lean towards using those because that’s the most common test for pre-employment screenings here in the U.S.
Oh... that's an unforced T-break sadly... sorry but sometime life priorities rules and weed&vapes wait on the shelf for better days. Let us to know when you will be able to test that Ace you won!
Here some engineers replies I got from previous questions:
- Tiny beep-beep sound/noise when unit is heating up, it is normal!
The beep-beep noise comes from the Ceramic chamber. When Current goes through the wire in the ceramic chamber, it will have opportunity to have this kind of notice. Its normal, but not all of the chamber have it.
- How do you remove/replace the bottom screen
Pls use the long brush to push the screen from the bottom hole .You need be a little bit harder/stronger to push it out. Yes,it`s little bit tighter, because we will keep it in tight.
- Spacer: they suggested ceramic but asked me about the best heigth, I suggested 5mm, do you think that's good or do prefer it shorter or longer?
- battery jauge: I found it pretty inaccurate but it seems more recent units get a better jauge .They set battery voltage protection at 3.2v which is very low... I suggested 3.4v...
@KeroZen , please, could give us your thoughts about the battery protection voltage? They told me the 3.4v I suggested might lead to a shorter recycling time... I don't understand since I thought it was better to not push a battery too low for durability and safety reasons.
That's all for today, but stay tuned, more to come!