Happy to report, just got BOTH of my wands back (2.0 and 3.0) after another great, friendly and easy experience with Mark and Shadow. Holy mother of blue vapor, so happy to have them back. I like having 2.... life is crazy and you never know if one might break during an earthquake or unexpected ninja attack, so it's a good idea to have a back-up
Regardless of any issues anyone is having, nothing compares to these things, so it doesn't matter. Get a good surge protector, a nice place to cradle the wand on your coffee table, and enjoy. The customer service is better than one could expect from most products out there, period.
What I cannot emphasize enough is the simple fact that NOTHING compares to the sheer impact of the VHW that I have ever tried, and I have used every single top end vaporizer between my buddies and I sharing and comparing (waiting on the Cloud to step into the ring tho
). When used correctly and OPTIMALLY, the wand creates a fucking freight train of cool, smooth deliciousness injected directly into your face that will hit you like a shit-ton of bricks, haha, no foolin. I've been surviving on my iolite and vaporgenie since I sent my wands out and the difference in impact is so hilariously different.