Right on Ataxian a mentor of mine was always fond of saying: "pursue an ordered strategy." Echos in my head day and night...
Vapventure sorry about the hassle only thing I can think of is a bad connection of one of the leads to the board or the element itself which includes both the heating and the thermocouple --- if you're sure its not a bad outlet that just needs to be reset or something than hit us up at info@vriptech.com if you haven't and I'll just have the shop send you a brand new heater since it was a new unit and we'll take that one back, fix it and put it in the demo fleet. Sorry about the hassle again! We test them and if they glow it's usually all good, but every once in awhile you'll get one that slips through and then just doesn't last hence the warranty. Good to hear you got the tech dialed right away though without problem --- I know it sucks waiting that much more now we'll get you dialed back in ASAP though!
Vapventure sorry about the hassle only thing I can think of is a bad connection of one of the leads to the board or the element itself which includes both the heating and the thermocouple --- if you're sure its not a bad outlet that just needs to be reset or something than hit us up at info@vriptech.com if you haven't and I'll just have the shop send you a brand new heater since it was a new unit and we'll take that one back, fix it and put it in the demo fleet. Sorry about the hassle again! We test them and if they glow it's usually all good, but every once in awhile you'll get one that slips through and then just doesn't last hence the warranty. Good to hear you got the tech dialed right away though without problem --- I know it sucks waiting that much more now we'll get you dialed back in ASAP though!