Just found out about this entire situation. Very disappointed. Honestly, this is class action law suit worthly. I actually posted a few months back about how my new Volcano Hybrid was giving me shortness of breathe (I used a herbalizer for 6+ years with no such issue) ...People thought I was crazy, I shelved the volcano after about 3-4 weeks of usage, it just kept getting more rough on my lungs, the 1st week was amazing. I tried using it again about 3 weeks ago, and low and behold, my shortness of breathe came right back and my lungs felt irritated (I've had asthma my entire life)
The fact the new bowl still produces dust, is just unacceptable. Plain and simple. For a $1,000 CAD Vape, I'm extremely disappointed. I paid $700 CAD for my herbalizer 7 years ago and it still works great, uses a magnetic bowl, no issues with "Dust"
S&B - Get it together or you'll find yourselves look down the barrel of a multi-million dollar lawsuit, this is not some "game" ... I've experienced side effects from this, and so have several others (Just google "Volcano Shortness of breathe") Your product is going to give someone cancer or something much worse.
What a shame. For real. 40 years in the industry only to give people health problems.
Worst of all, they probably spoke to their lawyers and were informed to add a new "Cleaning instructions" so they could basically say "Well you didn't clean it like we told you to so your SOL buddy!!!" ... Typical corporate bullshit to cover their asses from any liability.
This explains why my Dyson air purifer screams at me when I used the volcano (PPM levels would reach 400+) meanwhile with my herbalizer, it barely reaches 100-150 PPM) which means the hybrid has very high particulate mater in the air.
Disgusting.