I was on the phone with S&B earlier and I feel much more at ease now. The woman I spoke with was very apologetic for not getting back to me (or other customers) faster but they've been slammed with orders from the Black Friday sale and they're playing catch up. I wish I had grabbed her name, she was a fantastic to deal with. Storz and Bickel are aware of this thread and all the info of these "faulty" housings is being sent to Germany. I'm going to send pictures of mine but it's very tame compared to the photos posted earlier. She also apologized for the whip roll being out of stock and took down my info so she could contact me when they come in. Before our conversation ended she had a replacement housing being shipped out. We'll see where this all ends up but for now I'm happy.
I am very surprised that this was an issue to begin with but from reading this thread it's not happening to everyone so who knows.
The regular and Medic vapes are separate for ease of insurance claims for counties that approve them for medical use. Canada, Germany and a few other countries certify the Vapormed version which is minimally different as far as I know the two big things being a max temp of 410°F and a check valve to prevent vapour from going back in the bag i.e. sanitation. I'm trying to find out if they're manufactured in forfeited facilities and if there are any other differences just because I want to know. The certifications are on the Vapormed website when you click into a specific device.
Thanks for sharing your problem. I understand you worry about it ...
Now we have to trust S&B (since 2009 they have always been amazing client service ).
Only S&B have "medical" label = quality controls and traceability.
If they have had a factory problem, they have to be able to list all equipment concerned (with serial numbers). For the moment my equipment seems OK (I have just a problem with orange plastic than doesn't "clips" anymore the metallic part - I have just contacted them and I know for sure they will send me another one; hoping more resistant this time...)
Thanks for everyone feedback. That helps a lot (hoping that it will specialy helps S&B to solve all kind of problem).