My name is Jim and I work for 7th Floor, LLC here in Colorado Springs, Colorado. We do not know this member Cena Wong and he does not work for 7th Floor despite his indication that he does.
In response to your question above regarding dry material: In our rush and excitement to get the VIP to market we did not fully review all of our printed materials and website content. As a result we have unintentionally created a lot of confusion about our product. For that, we apologize. We are working on a glass screen for the VIP so that it can be used with dry material. In testing we tried some ceramic button-style screens, but they didn't work very well. We sent a couple of the ceramic button screens to Vitolo, he can tell you whether or not he liked them.
If you ever have specific questions about the VIP or any of our products you may direct them to
customercare@7thfloor.biz or use the contact form on our websites silversurfervap.com, dabuddhavaporizer.com, or lifesabervaporizer.com. The website vaporinhalationpen.com does belong to us, but it is still a work in progress.
In addition to the contact forms on our websites you may contact us via telephone as well. Our phone number is (866) 835-6418. Our telephone hours are 8:30 A.M. to 4:30 P.M. Mountain Time (US) with a 30 minute break around lunch-time.
*Please note: We are a very small company and we only have one customer service representative answering the telephone. If you are having trouble reaching us, sometimes an e-mail to
customercare@7thfloor.biz will generate a quicker response.
We love our customers, thank you for your continued support, Ride the Wave!
Jim