Yeah, i
despise double posting, but i cannot edit my previous post anymore and feel like some people may be waiting for me to review the Bronze Sherlock VG I ordered. So here's what's going down right now:
Ordered directly from the VG website, they even accepted my request for the "Wavy Teak" top and changed a minor thing before shipping. Top notch customer service, even
created that 10% off code for FC members after I asked if they had one for reviewers on our little forum. C'mon, how cool is that?
Now, here's what sucks:
I ordered with "USPS Priority Mail Express 1-Day" shipping, and payed some extra to get my new Sherlock here before Turkey Day, which was the whole reason I did overnight. I placed the order on 11-22-15, it was shipped the next day right away by VaporGenie- Out of their hands, and into the postal system.
USPS fucked up big time. I have made 6 calls since the 24th (After my "guaranteed" arrival time), I have NOT received ANY updates in two day on both text message alerts and the basic website tracker.
My 6 (I almost want to say 7) calls where even worse. I was given the run around, transfered to a new person at random and without any warning, put on hold without warning, and even DIRECTLY LIED TO by the USPS staff members.
VaporGenie even called them on my behalf because I was getting the run around, and after I shot out my email to VaporGenie support, I noticed that I already had an email in my inbox from 2 hours ago that literally said: "USPS certainly screwed up! Let me know when you receive the order and I will refund you for the shipping.
Alec | Customer Care
VaporGenie"
After calling my local USPS, sifting through the automated machine designed to keep you from talking to a human being and everything that touches the package in between the verdict is this:
No one knows where it is.
Somewhere between Virginia and my state is all I could squeak out of the final customer service representative, who also informed me that the last two (Who had transferred me to god knows how many departments) customer service representatives had "Bullshitted" me. An older lady told me I was bullshitted. Twice.
I've used USPS a LOT. I normally don't get overnight services with them and tend to stick to their normal "Priority Mail" or "First Class", and they have never been more than a day late, and have always updated their tracking system.
This may just be the most asinine experience I've ever had with any company ever ,only because I was bullshitted
at least twice. So much for a turkey day with my new Sherlock, and I expect even further delays with the Black Friday coming up.
End rage at USPS. Glad VaporGenie at least has my back through all this bullcrap. I couldn't even be given a time frame that the package COULD arrive in, so I'll let you all know when I get my Bronze Sherlock. I just don't know when it will get here, and neither does USPS.
Patience.