Discontinued VapeXhale Cloud

[Shrike]

Hmmm...my take is that we have 5 guys working their asses off all day, every day for the past half year to get their almost destroyed company back in the black so that they would in turn have the money to turn around and make right for all the people who in turn bought Cloud's from them that ended up faulty because of the scumbags who screwed them over. I made that a bit circuitous on purpose...that is what a mess it was/is for them.

They could have just declared bankruptcy...could have moved on and left many hanging forever. They didn't, they have a fantastic product, made better now. And they seem to have a high Ethos, also.

Those with bad units are still hanging, but at least there is now light at the end of the tunnel. It's not perfect...far from it...but it will hopefully all right itself over the course of this coming year. Your units will be fixed, your warranty's will be honored and you will join everyone else in the Clouds.

After all...that's where we all want to be...

P.S. Do I sound like a fanboy? Probably...now ask me if I give a shit...

 

[mscm888]

I love my still working OG ticker but I'm not afraid to admit I wish VXL would hurry up and straighten out whatever kinks caused the indiegogo orders to slip from all shipped by Christmas to we will have to wait and see.

 

[stickstones]

@mrboote

a trial date...really? most of these things never get a trial. they just get settled down the road somewhere.

 

[mrboote]

@mrboote

a trial date...really? most of these things never get a trial. they just get settled down the road somewhere.

You are absolutely right, and I knew it then, let me edit that post to make it more accurate.

With all due respect @Purpl3_Haz3, VXL elected to tell us that they have an impending legal situation, they weren't coerced. It is not at all improper to tell someone when this whole matter will be concluded, that is not disclosing any details harmful to their cause. I wouldn't ask them to do that.

And I still contend that it is proper, normal customer service to tell your customers when the situation that is impacting their claim will be ending.

 

[pakalolo]

You are absolutely right, and I knew it then, let me edit that post to make it more accurate.



And I still contend that it is proper, normal customer service to tell your customers when the situation that is impacting their claim will be ending.

Let me see if I understand you. You want VXL to tell us when their legal situation will be resolved, but you acknowledge that it will be settled down the road somewhere. Key word: "somewhere".

 

[mrboote]

Let me see if I understand you. You want VXL to tell us when their legal situation will be resolved, but you acknowledge that it will be settled down the road somewhere. Key word: "somewhere".

Yeah well, last summer we were being told October/November for warranties being honored again. I understand that that timeline was a rough estimate and is tied to how profitable the new models is, and that they're launching a bit slower than forecasted. But now we also are waiting for the resolution of a classified top-secret lawsuit.

Ok.

 

[macbill]

Excuse me for bringing this up, but have we discussed methods for safeguarding the glass Swagger HTs for travel or storage? One method came to me that others may find useful: Trimmed, styrofoam pool noodles slit up the length. I'm going to give that a try.

 

[clouded vision]

your best choice would be a pelican or seahorse case with pluckable foam. with a noodle,I would be afraid of it slipping out of the bottom of it during transport. I know cases are more than a noodle but a hell of a lot cheaper than a new HT. Also if you get a big enough case, you can safely store/transport your cloud and HT together.

 

[pakalolo]

But now we also are waiting for the resolution of a classified top-secret lawsuit.

Ok.

Your sarcasm is not appreciated. Do you really think VXL would be prudent to discuss a legal case in which they are involved? The lawsuit isn't top-secret and obviously couldn't be classified, but VXL would be unwise to comment on it. See the difference? It might be inconvenient for you but you can be certain it is far more inconvenient for them.

Anyway, you've made your point here, for what it's worth. Move on.

 

[arf777]

Your sarcasm is not appreciated. Do you really think VXL would be prudent to discuss a legal case in which they are involved? The lawsuit isn't top-secret and obviously couldn't be classified, but VXL would be unwise to comment on it. See the difference? It might be inconvenient for you but you can be certain it is far more inconvenient for them.

Anyway, you've made your point here, for what it's worth. Move on.

I agree. I work in litigation, at one of the biggest law firms in the country, and regularly tell our clients to never discuss ANYTHING relating to ongoing litigation. And most of the time it is literally impossible to know when it will end- settlements happen whenever the parties agree and the judge approves, which can take months or years. Plus keep in mind that most Federal and state courts have been underfunded n the past few years, making all litigation take longer than it should. My work in one Federal court alone now takes about double the time it used to.

 

[Madcap79]

Cloud + whistling along. ~1/6th of an ELB. Glass: EFS double grid donut.

 

[super20g]

@mrboote

a trial date...really? most of these things never get a trial. they just get settled down the road somewhere.

If there is a lawsuit, do you know where it was filed? It would be public record.

I don't see a physical business address on their site to aid in contacting the correct county.

I am not doubting there was a lawsuit filed, I would just like to follow it.

 

[arf777]

My guess would be either San Francisco Superior or the USDC Northern District California.

 

[super20g]

They are doing everything they can and if that doesn't satisfy you then I personally feel bad for you. If they could wave a magic wand and fix everything I'm sure they would, but this is reality. I commend SM55 and the VXL crew for making the choices they have had to make, but maybe I'm just a fanboy.

You may be.. Or you might have a working cloud...

Or you might not be approaching $1000+ in order to have a working cloud!

I apologize for disrupting the flow of the thread. I am not really a dick or anything like that.

I like the product and the direction it is heading. I support the product and the company as well in certain ways.

I am just one of many (confirmed by other posts here as well as private messages received and posts on other forums) that are not too happy to have purchased a product that we didn't know was going to be a buggy product at a high price and then receive poor support and lack of proper resolutions on top of it...

You wouldn't expect to buy any other product on the market and have to pay more and more money (under warranty as well) to try to get a good unit that actually works as originally advertised...

I know we all have a common bond of being smokers and all and VXL is a fairly new company and maybe that allows for a little slack, but when there are plenty of others like me out there without a working product for 6+ months after already dealing with several failed units and paying for 'upgrades' to try to more or less buy our way into a working unit that is still not working properly, and in return get no direct follow up from the company to the customers with open tickets on dead units... And when you the customer reach out to get in touch with them once again after sitting on your thumbs for half a year and they say they will get you up and going if you want to give them another $250 to swap the unit once again... That is when the situation finally starts to get a little agitating...

I understand some of the companies alleged issues and all, but to want to take back our old units now and have us pay another $250 to wait in line, putting us around $1000 invested in trying to obtain a working product for a year and a half now, given our situation and wasted time chasing this thing around in circles, that doesn't seem right.

 

[techandchess]

At this point, any normal company in VXLs position would have went under. The only reason this company is staying afloat is because of them, to be blunt, screwing over their customers with broken units. It's hardly fair for VXL customers to pay for the mistakes made by VXL, they're customers not investors, but I really don't see another option.

I'm buying a Cloud Evo for my first time now, knowing full well the situation of the company. I consider this to be an investment in the company as much as a purchase. I fully realize all my money could go down the tubes if my unit breaks and VXL goes under. But I believe in this product, and I believe in this company, and if it doesn't pan out oh well.

 

[mestizo]

Yeah, but VXL is not sharing the profits with its customers as shareholders and investors.

 

[stonemonkey55]

I haven't checked this thread for a few so apologies for not jumping in and responding as we have been heads down trying to get the new product out. We are a bit behind schedule but we were able to identify some issues that would affect how the temp range on the dial would work. That has now been resolved and we have continued to assemble, test, and fulfill units. We are a bit behind schedule but we find it necessary to take extra precaution so we do not find ourselves in a similar situation with faulty units in our customer's hands.

The reason we are in this situation has been discussed ad naseum so I won't get into it again but we are doing our best to make the most of a really bad situation. Running a new business is tough enough and it has been very difficult to juggle all of these things at the same time but each day we are making closer progress to the end goal, which is to put functioning Clouds into the hands of our customers. We appreciate the patience that has been given to us and while we are behind, we have not disappeared. Back to assembling Cloud EVOs and happy holidays!

 

[super20g]

<<<we are making closer progress to the end goal, which is to put functioning Clouds into the hands of our customers. We appreciate the patience that has been given to us and while we are behind, we have not disappeared. Back to assembling Cloud EVOs and happy holidays!>>>

That satisfies customers with new unit purchase needs, but how about soon allowing users that have been waiting for a long time for their clouds to be serviced to swap their old buggy units for a new unit without hitting them again with another steep up charge. Provided the customers were under warranty when filing their support issue.

I think that would go a long way on the (hopefully) handful of us that have been unable to obtain a functioning unit for many many moons.

 

[techandchess]

Yeah, but VXL is not sharing the profits with its customers as shareholders and investors.

Precisely why making customers pay for VXLs woes is not fair to the customer. I believe privatized profits socialized losses was a common refrain back in '08? But VXL is too big to fall... the cloud evo will come off the market and nobody will get their warranties taken care of if they go under.

The best is being made of a bad situation. I hope my VXL purchase will put them a step closer towards getting those repairs underway.

 

[mestizo]

Why not replace old model units with new model units at no cost to the customer?

 

[olivianewtonjohn]

I noticed in these forums a lot of support for this company, and a lot of people don't mind spending a lot of money for the next upgrade after the original product they purchased failed, and is not like they have more of an option, either they wait with a broken piece or throw more money on the next model as the only alternative option at the moment.
You know the funny thing?
The guy selling the non warranty, non supported " Fake Clouds" at eBay has been repairing the ones that break down and also the ones DOA.
At the same time he has taken a lot of crap from a lot of us (me included).
Curiouser and curiouser.

Totally agree. My bambo was broken due to neglect (old n00b family member); and I even told the seller it was broken due to my own fault. What did he do? Told me he would send another bambo! Or he gave me the option of sending it back and having it fixed and shipped back to me all for free. No warranty, no returns, and user error; yet still does that. Pretty impressive IMO.

eBay can shut down your listings if you get too many complaints from your buyers. I wouldn't doubt he was overloaded with DOA & not-as-described complaints.

IMO I think this happened and he still has units to get rid of, probably got rid of most of them, but at this point probably is just throwing DOA returns in the garbage and sending other stock he has.

Remember he claimed to have over 1400 for sale at once point, but the auction was removed before even 300 Fakexhales sold.

Don't forget VXL has only been doing in house manufacturing since the EVO launch, I doubt they probably had the resources to take on repair jobs, combined with tight money situation etc

Read what I just said above. Love to see your explanation for that. Seeing as how he has messages in ebay from me saying it was my fault.

 

[exit]

Read what I just said above. Love to see your explanation for that. Seeing as how he has messages in ebay from me saying it was my fault.

I'd be willing to bet it's because at any point in the 45 day period where you can open an eBay case, he would rather get you sorted out so you can be happy and leave some positive feedback, as opposed to saying "sorry we don't cover that" and risking you opening an ebay case or even worse contacting ebay customer support.

Ebay punishes sellers if cases are opened at all. For example you can get a couple cases opened against you if your buyer decides to open a case before contacting you. Even if you solve them quickly and to the buyer's content, you are still penalized for having it opened against you at all, so it's really in his best interest to try and get you sorted out before you try to open an ebay case.


If he makes a business selling oven/heater parts and the fakexhales were a one time thing ebay would be very if he got a lot of complaints on the fakexhales and nothing on his other auctions.

Other possibility is eBay took down his auctions before he could clear out the majority of his stockpile so it's possible he's sitting on hundreds of units and eBay has prevented the sale of them so maybe it's easier for him to just say "fuck it have a new one" if he has tons and tons left? Again he wants that positive feedback so ebay will be like "good job" and he will be able to continue selling as opposed to having to worry about having ebay customer support getting all up in his shit about his high level of customer complains.

If you want to verify my claims please feel free to call ebay customer support and report back what you hear

 

[stickstones]

@olivianewtonjohn

the fakexhale guy can do repairs because he has all the parts and vxl doesn't. If they stopped selling them it's probably because their lawyers got wind of it and told them to stop. and if I'm right, team heater is sitting on a bunch of parts, so why not replace the bad ones to save their ebay rep?

 

[mestizo]

He is replacing all the bad ones and more. And as far as his rep goes, it is too late as Exit put it,
I tried to remove a negative feedback after he gave me a good customer service but Ebay didn't allow it.

 

[exit]

He is replacing all the bad ones and more. And as far as his rep goes, it is too late as Exit put it,
I tried to remove a negative feedback after he gave me a good customer service but Ebay didn't allow it.

Negative feedback is revisable.
The process is a little convoluted but google will help if you wishto change your feedback.

Last I checked Teamheater eBay buyer approval rating is 91.7%

Now go see any of the powersellers, they never have below 99.8% and that's only if they have 10K+ feedbacks?

I had a negative placed against me by the scammer I told the story of earlier and that brought my 100% to a 98.9%. Even at a 98.9% eBay was breathing down my neck and putting many limitations on my paypal and ebay accounts.

IIRC even if he wanted to "bail out" from the eBay game too it's far too late. I can only imagine what hemust endure from eBay with a score of 91.7%, yikes.

I don't think it's very complicated you just have to understand how everything is pieced together in this giant mess. Shame VXL got caught up in this much bullshit but people will assume vaporists are lazy ignorant fools to be taken advantage of for $$$