Lostclusters
Well-Known Member
As it turns out, you won't get to choose your colors, just the neck style. If everyone had a custom color, I guarantee you that we miss our October launch. There was no customization earlier, we decided to be nice to allow straight/bent neck which believe me, with the amount of mind changing we've already received via emails, is becoming a bit of a nightmare. Please understand that every time someone changes their mind, that is time out of the day that we have to take away from making sure every other moving part is accounted for in order to hit our October launch.
One thing I would like to clarify is that you are going to see a bit of a process change with VapeXhale. All the single "exceptions" we used to make in the past, have come back and haunted us. The most obvious is "We're giving you a deal, please keep it between us" and 5 minutes later its on FC.com and then everyone emails us asking for the same deal. This is not us becoming more "corporate", this is us understanding that for this company to survive, we have to make rules and stick by them or else we are stuck in this loop of replying back to pleading customers and feeling bad for them and caving in and then we get flooded with hundreds of similar requests and then productivity just halts. Hope everyone understands that this is a decision that is not anti-customer, it is a decision that will help our company avoid similar past pitfalls so we can be a healthy, productive organization.
RE: People that missed the Indiegogo Campaign, we will start taking "pre-orders" off another site designed for campaigns that have just ended. The cost savings won't be as much but there will be a small monetary incentive versus waiting for the launch. More details to come as we set up the infrastructure to do so. Amazing how many emails we got from people that said they were going to wait til the last minute to donate... there was no prize for contributing last. Nevertheless, we've received enough of these emails where we decided to go ahead and figure out a way for the laggards to contribute as well.
BTW - laggard isn't a derogatory term, its something I just looked up on thesaurus.com as I needed to find the appropriate word for my description. Happy Friday yall!
Lastly - Welcome back Mr Smoke No More!
This is what will kill this business. You can not please all the people all the time, especially those that can not make up their mind.