Discontinued VapeXhale Cloud

[purplek]

spend less time making kale shakes and more time making vapes!

 

[Budzman]

Just wanted to chime in here as Ive also faced ridiculous frustration with the replacement upgrade process. Had an original pre order cloud about 6 months before it crapped out and had to send for replacement. Besides the normal 3 week wait after they received the unit everything went alright and got back a functional cloud.

Sadly the replacement only lasted another two months before it wouldn't go green or heat up at all. At this point I realized that that it would be dumb not to do the upgrade considering how unreliable my previous units had been. Couldnt bet on the free warranty replacement holding up and vapex was ok sending out the less reliable units for there warranty replacements if you didnt pay the extra money. Even though I hadnt had more then 9 months of a working cloud in the 1 year warranty period decided to bite the bullet and send my unit back again.

Paid the upgrade fee and shipped the unit off, made it too the 3 week period without hearing much so I shoot off an email on a thursday and phil let me know it should be coming the next monday and that he would be forwarding me a tracking number shortly. Weekend comes and goes without a tracking number but I figured they were on top of it so I made arrangement to be available to sign for the package. Sadly my mail was delivered with no cloud.

Send off an email trying to see whats up with no luck and ended up calling the next afternoon and getting a hold of Phil finally he advised apparently there was some visual defect so it didnt get sent out but should be here by 4/19 which made me happy with the upcoming 420 festivities. Fortunately I actually received the unit.

I was hopeful considering the fact I was getting a warranty replacement that I would have a well assembled unit free of visual and functional defects. Unfortunately the unit I received was put together so poorly I could fit a coin in the crack in the casing at the bottom. Reached out to vapex right away and Ben asked that I email him directly with pictures saying he would get me sorted out right away and what not so I did. The unit did seem to be heating normally without any smells or anything which I let Ben know. At this point I let him know the unit I received wasnt going to be acceptable because of the poor assembly. This original correspondence with Ben was on Friday 4/19. Finally received a response from Phil on Tuesday morning asking that I give him a call. Called right back and left a msg. Still hadnt heard back the next day so tried calling and email again with no luck. As of Sunday night here I have not recieved any sort of meaningful communication towards a resolution in over a week now essentially.

Dont get how this could possibly be acceptable to any company. I mean I understand they are busy promoting the business and I really do want them to do well as I enjoy the product but do they really abandon everything else when they travel? How can you not follow up on these sorts of things in over a week not even a courtesy email about travelling or whatever. Besides the fact that Ben assured me he would get me squared away right away.

Hope you guys can focus a little more on product and customer service quality cause this whole process has been rather ridiculous. I just don't get how theres not QC especially for warranty replacement units and how would it ever be cool to send out a unit thats not even assembled squarely (Althought lots of pictures in this thread show this doesnt seem to be a disqualifier). A little less time balling it up at the cups and a little more time at the factory might do you yall good.

I feel your pain brother, unfortunately it looks like your not alone. I hope Phil lives up to his promise to get my Cloud on it's way back to me sometime this week. My cloud lasted all of six weeks before failing on 4/20!

It seems to me it would be a better business model to have an inventory of refurbished Clouds ready to send out at a moments notice as warranty replacements rather than spending what is now excessive turn around time repairing broken Clouds as they are sent in. Does anyone really care if they get back the exact same serial numbered Cloud they originally purchased? Is it really worth waiting weeks to get back your original Cloud when a refurbished unit with a different serial number could be sent out immediately?

 

[VapeNStone]

I think they need to hire an extra person to stay there and handle at least some shit while they are away at shows. cough cough hint hint me

Oh and I'm moving to northern cali in 2 months!!!!

 

[elixsor]

As an update: Phil did reach out to me this morning apologizing for the lack of communication and issues. He mentioned he had be very sick actually in the hospital the last couple of days with the flu which was part of the issue in the delayed response time. He is working with me towards a resolution and I'm confident I'll get taken care of at this point.

 

[stickstones]

glad to hear that, elixsor. I'm confident in the end everyone will get taken care of and be treated right, because I think these are good people. But it sucks going through all that to get to the other side. Thanks for hanging in there...it will be worth it!

 

[mvapes]

So these are those stains I meantioned on my bamboo...





That is the only placed that stained. I just got my PBW and I assume I should make a small batch and using a brush or qtip, while the unit is inverted work the stain gently as I can't soak the cloud?

 

[stickstones]

those aren't abv flakes?

 

[mvapes]

those aren't abv flakes?

Nah bro - it's rez.

 

[PPN]

Hi guys,
My apologies for my english, I'm new on FC and a really happy recent Cloud owner, it work really good
and remenber me my kid's bong years(I don't have a HT but I use a whip and a little glass bong, I don't like really much the dry mouthpiece).

I try to register my Cloud for warranty(I don't need it for the moment) but VXC don't answer me at this time (I do it on VXC website).

I discover the vape world 5 months ago with a herbalaire(nice product) and it's now my way( I'm waiting for a inh004xp and I have the FV too).

Somebody knows less expensive HT(less than 100 bucks)?

Have a nice vape session...

 

[Nevertheless1090]

Hi guys,
My apologies for my english, I'm new on FC and a really happy recent Cloud owner, it work really good
and remenber me my kid's bong years(I don't have a HT but I use a whip and a little glass bong, I don't like really much the dry mouthpiece).

I try to register my Cloud for warranty(I don't need it for the moment) but VXC don't answer me at this time (I do it on VXC website).

I discover the vape world 5 months ago with a herbalaire(nice product) and it's now my way( I'm waiting for a inh004xp and I have the FV too).

Somebody knows less expensive HT(less than 100 bucks)?

Have a nice vape session...

PPN, welcome! You can't find any official HT under $200 BUT glassblowersdirect.com has developed one that will be right over $100 with shipping. Hope I helped and as far as I know, this is the lowest priced HT around right now

 

[b0]

You can also buy any bubbler/bong and use it. If you're in Europe, weed star has some for really cheap

 

[jackmormon]

mvapes, for cleaning the bamboo.... I have had fantastic luck with these:

http://www.amazon.com/Swab-its-Rect...367332424&sr=8-1&keywords=foam+cleaning+swabs

I use these with 91% ISO and they hold a lot of liquid and are kind of abrasive due to the foam. Qtips didn't do shit but these clean it up easily from both ends. Plus, ISO evaporates. I love PBW for cleaning glass but it takes a bit of rinsing to completely get it off the glass. (You will see residue with incomplete rinsing.)

 

[momatik]

A friend of a friend came over one day and I introduced him to vaporizers with the ssv. He was really impressed and we spent time discussing other models. I name dropped models I felt were worth his time and money. At the top of the list was the vxc, a vape I have no prior experience with, but because of this forum (and his pre-existing bong-ripping habit) I felt confident in recommending it.

Soon after he decided to purchase one of the more expensive packages from vxc, but after weeks of following his vape go back and forth across the country seemingly evade his home, and poor communication from vxc, he cancelled the order. His words were "they might have made the best vape on the market but they need to start working on their customer service."

It would appear from the looks of this thread as of late that he is not alone in his criticism. I didn't write this to jump on any sort of complaint bandwagon. I don't have all the details of the matter, and I understand these things happen, and the fault probably doesn't all fall on vxc but other services as well. Rather, I posted this story in hopes of bringing further attention to this customer service issue and to encourage eventual improvement in this vital aspect of business.

 

[mvapes]

mvapes, for cleaning the bamboo.... I have had fantastic luck with these:

http://www.amazon.com/Swab-its-Rectangular-Foam-Cleaning-Detailing/dp/B004FJOOGI/ref=sr_1_1?ie=UTF8&qid=1367332424&sr=8-1&keywords=foam cleaning swabs

I use these with 91% ISO and they hold a lot of liquid and are kind of abrasive due to the foam. Qtips didn't do shit but these clean it up easily from both ends. Plus, ISO evaporates. I love PBW for cleaning glass but it takes a bit of rinsing to completely get it off the glass. (You will see residue with incomplete rinsing.)

I just ordered them. That looks like a great idea - I did try ISO and that rez would not budge! After its wiped with ISO I was able to get some off using a typical stirrer - picking that shit off. I wish the bamboo was removable for soaking!

I have been suing my cloud more and more - I love the cloud and the more I use it the more I realize how dope it is.

 

[Live-N-Learn]

My buddy, my buddy.
I cant wait to not have to lift my Cloud to clear a hit tonight.

Just want to note that I received No stickers, No rubber band, & No ELBs with the FC Code either. Oh well... :-(

 

[Koop]

so my hydratube is destroyed as of yesterday...are hydratubes not for sale on vxc's website? only one i can purchase is the double and that's not the one that i want.

 

[Ripbongs420]

Just want to note that I received No stickers, No rubber band, & No ELBs with the FC Code either. Oh well... :-(

Not sure if people have been getting the bands or any stickers, I don't recall VXH ever saying anything about them being included with orders. Also If I remember correctly the ELB offer is for Cloud packages only. Unless you did enter it with your Cloud order, then thats a bummer.

I was doing some errands earlier while wearing my VapeXhale shirt. I love the variety of looks people give it. Haven't had anyone call it out though. I mean, if I saw someone wearing one I would definitely say something.

 

[Live-N-Learn]

Didnt know the ELB code was for Cloud packages only. Thanks for the info.

The stickers and rubber band part of the comment was just me venting, nothing promised. I didnt know I enjoyed stickers and all the extra goodies so much until now, but I noticed it makes me happy and giggly saying ''Wow, they sent me a sticker, thats so cool of them to do!''

All in all, I got what I paid for. CloudBuddyyyy

 

[t-dub]

Didnt know the ELB code was for Cloud packages only. Thanks for the info.

Really?

The VXLOVESFC code isnt working for the ELBs. Anyone know if that code is now invalid?

I think it was for full Cloud packages only, and the VXL cart is pretty wonky, so just mention something in the comments section for customer service.

Phil's standard "apology package" is a VXL wristband and a couple ELBs as far as I can tell. LnL, I told you about the code . . .

 

[Live-N-Learn]

I actually mentioned you in the comments section, which added to why I vented about getting an empty box with my buddy. =\

Well, I'm off to try out the Cloudbuddy. I got my black generic rubber bands on my Cloud so I'm okay. I'm a big boy. Though very spoiled

Edit: My Cloud also was officially registered today via email from VXH, for the person who was wondering about verifying your 2 year warranty from EzVapes.

 

[t-dub]

I actually mentioned you in the comments section

That explains why you didn't get any extras . . . -kidding-

Phil was nice enough to throw me a VXL wristband and a couple ELBs since the CloudBuddys were over a week late. You still can't buy the wristbands, as far as I know, and the sticker that Troi showed us once has yet to reappear.

 

[Sinclue]

Edit: My Cloud also was officially registered today via email from VXH, for the person who was wondering about verifying your 2 year warranty from EzVapes.

I was one of those wondering. I registered my EZVapes Cloud on the VapeXhale registration page over a week ago and haven't heard back. Is that where you registered or did you register via their Contact process?

 

[Live-N-Learn]

That explains why you didn't get any extras . . . -kidding-

Phil was nice enough to throw me a VXL wristband and a couple ELBs since the CloudBuddys were over a week late. You still can't buy the wristbands, as far as I know, and the sticker that Troi showed us once has yet to reappear.

Yeah, I'm actually trying out the Cloudbuddy for the first time now. I'm feeling way lazy to make a video, but here's a quick pic below. The wristband is dope with the logo on it though. My Cloudbuddy arrived in 5 business days.

I was one of those wondering. I registered my EZVapes Cloud on the VapeXhale registration page over a week ago and haven't heard back. Is that where you registered or did you register via their Contact process?

I submitted a ticket, I believe thats what they call it. The registration page was down. You needed to include the company you purchased from, your shipping info, the order# with date purchased, the total price, your name, and your clouds serial#. I put attn: benjamin on mine for the subject title, I dont know if its because thats the person I called, or if he deals with this specific thing. So up to you if you want to use that as your subject title.

 

[Sinclue]

I submitted a ticket, I believe thats what they call it. The registration page was down. You needed to include the company you purchased from, your shipping info, the order# with date purchased, the total price, your name, and your clouds serial#. I put attn: benjamin on mine for the subject title, I dont know if its because thats the person I called, or if he deals with this specific thing. So up to you if you want to use that as your subject title.

Thanks for the info...I'll give the ticket route a try.

 

[Live-N-Learn]

I just want to comment while using the Cloudbuddy for the first time. This thing is a game changer. Having this with the Cloud makes things 100x less stressful. Scientifically researched, its a fact.