OK...so I would like to support what sm55 is saying by sharing my own story. I recently contacted VXL because I have an older Cloud that runs hot. I talked to Phil and wanted an exchange for a unit that worked "properly." Phil talked to me about this and explained many things, but we danced around the obvious many times which is that a unit that's running a little hot is not at all broken...you just need to turn it down.
Anyway, I was in a bad spot for unrelated personal reasons and that fuelled, but does not excuse, my response. I unloaded on Phil and he still calmly tried to talk me down and we basically just went back and forth. Phil made me an offer and I walked away from the conversation, agreeing to contact him again at a later date.
Given some time to think about the situation, I realized how much of my frustration was coming from other sources and how the problems I was having with my vaporizer were seriously minimal, and could be entirely circumvented by me just being a little less lazy and using the Cloud at a temp other than 12. I've since talked to Phil and agreed to accept his offer, but I haven't followed through with it. I am waiting to make a final decision for several reasons, but most prominently among those reasons is that I still feel guilty. I feel like I'm going to put a burden on a start up company that is already flooded with burdens and I now agree that my Cloud is not dysfunctional. I would be upset if it didn't get hot enough but "too hot" really is a non-issue, IMO.
I had written earlier, in a private message to sm55, that I DO personally believe that their company is making the best vape for their specialized, targeted market, and that as a result of my honest belief in what they're doing, and my desire to see them succeed in their endeavours, I would be happy to do anything to help if there were ever any need. Well, the only need for my attention is to my own personal interactions with the company, I am ashamed to say.
This IS a small company, and it is run by some people that some of us know. That's what small businesses are all about...these are people taking risks because they believe it's worth it, so if you do too then you should probably stand behind that. VXL is seemingly doing everything it can to push to the top and it's doing it without the help of a "deep pocketed" private investor (as has been mentioned previously). That is hard enough, but they are doing this with a product that is very specialized and targeted at an extremely niche market. That market on a whole is not centralized or controlled either, as we know, since many of it's products are borderline illegal.
If you actually believe in this company and believe that their vaporizer is what we've been saying it is, they need true support on their way to the top. In a world that is more or less run by a shrinking class of wealthier and wealthier people, VXL is doing something that is driven by a dream and accomplished with hard work and perseverance. This isn't someone looking for easy street...not in my estimation, at least...this is a legitimate attempt to unleash something unique into the marketplace and what they are unleashing has the potential to revolutionize Cannabis usage, to a degree. I really do believe that and I feel horrible that I was willing to put another burden on a company that already has a lot to contend with. It is selfish, and it is not something I'm proud of, but I hope this story helps something think twice about what they say and do regarding VXL...just because their product is as legitimate as a big brand such as Volcano doesn't mean it's fair to look at the companies in the same light. VXL is basically Mom and Pop, jumping into a ring full of sharks in suits. It feels much "bigger" than it is but as far as I know VXL is small and trying to keep pace.
Anyway...this is all opinion and should not be cited as fact, so take it or leave it. Since I've taken so much space I also want to give props to Phil: that guy is the real deal. I unloaded on him, as I've said, and he never stopped treating me with respect and also was never condescending. I felt like he was trying to be as helpful as he could be.
Thanks for reading this if you did, and thanks again to VXL for everything: you guys rock and your vaporizer rocks
me harder than anything else can. I enjoy it more and more every time I use it and feel completely blessed to have such a luxury in my life.
Edit: Also, regarding warranty replacement shipping, RMAs etc: not shipping the replacement until receiving the original "defective" unit and verifying the issues is completely standard and VXL should have been doing this all along. They tried to be nice, got burnt, and now understand the need to protect themselves. This is how it should be: it sucks to wait for a replacement but that's just the breaks--Sony or Samsung or whatever does the same thing for the same reason. So this is a good move on VXLs behalf IMO. It'd be nice if everyone were trustworthy and took personal responsibility but that's just not really the way stuff works...
. I've read about a few other FC folks falling victim to the same oversight as a result of getting "Clouded." 
it no longer ticks or heats up. Have submit at support ticket. I'm sure I will be taken care of.
this happened last week too but it came back to life.
