I am finally home to post pics so here goes.
I will try to break it down as simply as possible.
This is what would happen BEFORE the break, even though it is clearly broken in the pic. The weight of the hydratube sitting on the unit would push down the tube as far as possible, and this is what would happen when I tried to pull it off. I never pulled it out further than it needed to before it snapped.
This next picture shows my broken cloud, with the Bamboo removed.
Heres another pic of how the bamboo would slide out, before the joint snapped, even though the pic was taken after.
These next two show the angle pointing into the cloud, as you can see, the heater seems to be intact
As you can see, the tube does indeed come all the way out, but the unit still works. Im not claiming that the breaking of the joint was vapexhales fault, but I do not believe it should have been sliding like that after normal, careful use. I do not even see how the joint snapping would cause this to slide out, because wouldnt it get pushed in from a hit too hard, instead of having the bamboo slide out. Also, to clarify for SM55, when I submitted my ticket I didnt mention the sliding of the tube because I read in this thread, a post from a VXL rep., that the play should be normal. It is quite obvious now that this is not the play they were talking about, but I mistakenly thought it was, since the unit still worked fine.