Long time reader, first time poster. I was waiting for a while after buying my VS, because I have had products work well for a short while but after a while flaws and order nuances appear. I've had mine now for about 5 months.To be fair I must say the VS works great, its very portable, stealthy and easy to use. It vaporizes and smokes very well.
Here's the bottom line, I am on my 5th lighter in 5 months.
I just ordered another lighter at $15.99 ea + tax and shipping. The first lighter stopped working about 2 weeks in. I made a warranty claim to VS and did not receive an answer for about 3 or 4 days. Tired of waiting for an acknowledgment, I ordered another lighter for another $15.99 + tax and shipping. You'd think they would send the lighter to me on the warranty, but no, I was charged. Only after writing again did I receive the lighter. I then continued to pursue my warranty on the 1st lighter, and after a week and a half I received the 1st warranty replacement, which worked out great, because by then my current lighter that I just purchased a couple of weeks before had also failed. I live in Tacoma, which is less than 50 miles away from where they make this things, so they must have sat on my order for a while, usually mail takes 2-3 days for that. I installed the third lighter and made a warranty claim for the second lighter to Mr. Vapo, who also took his sweet time about 2 weeks to send the replacement, which I had to use to replace the currently failing 3rd lighter. That on lasted another month.
I wrote VS two days ago about this and have yet to hear from them. When they get around to responding their answers are courteous but slow.
If you buy this piece for yourself, be ready to buy lighters regularly at almost $20 bucks a pop.
The piezo stops working, the flame orifice filament brakes, and the last replacement lighter I received literally fell apart in my hands when I took it out of the box.
I was assured by VS that the lighters should last much, much longer. I wish I could agree...
Here's my experience.Ticket #954977
Ticket Status: open
Department: Support
Create Date: 05/19/2011 12:00 pm
Name: O.
Email:
Phone:
Subject: lighter piezo won't click , no flame
Ticket Thread
Thu, May 19 2011 12:00pm
I purchased a ninja about two months ago. Yesterday the piezo stopped igniting, no click or flame. The unit is clean and I use Vector. I removed the lighter from the assembly and tried to get it to click, but no joy.
Please help, I was really enjoying this unit.
I may be reached at 253
Thu, May 19 2011 12:17pm
Also, I have noticed that the filament in the lighter flame orifice seems to have fused and the body plastic on lighter body seems to have hairline cracks as when plastic freezes.
Mon, May 23 2011 12:10pm - Sydney Jones
Hello O,
Thank you so much for contacting us and we would love to help you with your lighter problem but first we need to know where you purchased your Vape-or-Smoke. This information will help us help you. I hope we can get you using your Vape-or-Smoke in no time. Once again thank you and have a beautiful day.
Best Regards,
Sydney
Executive Assistant
Mon, May 23 2011 1:30pm
Thanks for replying.
Here's the purchase location.
http://stores.ebay.com/allstarwholesales
Thanks
Ovidio
On Mon, May 23, 2011 at 12:10 PM, Vape-Or-Smoke Help
wrote:
>
Mon, May 23 2011 9:08pm
Hi
I ordered the lighter and a screen pack because I don't really want to wait.
Thanks
Order Information
Order #200 (Pending)
Order Date: Monday 23 May, 2011 Order Total: $22.04
Delivery Address
TACOMA,Washington 98422
United States
Shipping Method
Standard Shipping (USPS First class with FREE upgrade to priority if your order includes a pipe!)
Products
1 x Replacement Screen Pack re-order item $2.23
1 x Replacement Butane Lighter re-order item $15.99
Billing Information
Billing Address
TACOMA,Washington 98422
United States
Payment Method
Credit Card (Processed by Authorize.net)
Sub-Total: $18.22
Standard Shipping (USPS First class with FREE upgrade to priority if your order includes a pipe!): $2.00
WA State Sales Tax: $1.82
Total: $22.04
Order History
05/23/2011 Pending Hi
I am ordering this parts after having bought a ninja two months ago from an ebay store. I submitted support request #954977. I don't want to wait so I'm ordering them, please expedite as possible. Thanks
Tue, May 24 2011 8:32am - Sydney Jones
Hello O,
I just want to say that i am so sorry this process took too long for you. Customer service is more important to us than anything else so i truley hope we have not disapointed you. Please let me know if there is anything i can do for you and dont be afraid to contact us in the future if you have any problems. Once again i am sorry i couldnt help in the time you needed it. I hope all is well and have a beautiful day. Thank you for being a part of the Vape-or-Smoke family.
Best Regards,
Sydney
Sun, Jun 5 2011 1:51pm
Hello Again
Today my replacement lighter flame orifice filament broke in two, and although the lighter still lights, it won't last long. I just paid about twenty bucks for it about a week ago.
Am I looking at replacing these every couple of weeks guys?
I'm hoping for an expeditious response since you have all this previous information, I'm taking you up on your last response.
Mon, Jun 6 2011 11:40am - Sydney Jones
Hello O,
I am so sorry I havent gotten back to you yet I have been in the middle of a move. I know you have been having problems and I want to help you in any way I can and make you happy with our product and customer service. I will send you a lighter and I will personally check the quality of it for you. You will not have to replace the lighter that often if the device is being used correctly and it sounds like you are using it correctly so let me get a lighter to you and a couple extra perks for your troubles and the wait, please dont give up on us we will do what we can to make you happy. Once again thank you for your patients and have a beautiful day.
Best Regards,
Sydney
Mon, Jun 6 2011 11:54am
Thank you for your response, I look forward to it.
O
On Mon, Jun 6, 2011 at 11:40 AM, Vape-Or-Smoke Help wrote:
>
Thu, Jun 9 2011 10:47am
Hello Sydney
Want to let you know that the lighter stopped working the day before yesterday.I'm patiently awaiting your shipment, I'm hoping it's in today's mail.
Thanks
O.
Fri, Jun 10 2011 9:55am - Sydney Jones
Hello Orvidio,
I just wanted to send you a confirmation letting you know that I sent your lighter out on wednsday it should be getting to you soon. Please let me know when you get it have a beautiful day.
Best Regards,
Sydney
Fri, Jun 10 2011 6:30pm
Thank You, will do.
O.
On Fri, Jun 10, 2011 at 9:55 AM, Vape-Or-Smoke Help wrote:
>
Sat, Jun 11 2011 9:08am
Hi
I received the lighter yesterday.
Thank You.
Are `you affiliated with Mr. Vapo?
I need to return that lighter too.
Mon, Jun 13 2011 9:28am - Sydney Jones
Hello O.
I will see what I can do about your lighter from Mr. vapo and I am happy you received your lighter. Please let me know if there is anything I can do for you in the future. Thank you for being apart of the Vape-or-Smoke family have a beautiful day.
Best Regards,
Sydney
Mon, Jul 11 2011 12:35pm
Hello again;
As of last Friday the 8th, I am again unable to enjoy my VS because the lighters keep failing. I am on my 5th lighter now after only about 4 or 5 months of ownership. Friday the flame orifice element broke again and when I went to use the spare I received from Mr Vapo, it fell apart (literally)in my hands.
I have to say that while I love the concept of your VS, the lighters suck. I wished that I could say your customer service came to the rescue, but reviewing my experience with this whole issue, I can not.
I will find it hard to recommend your product to any of my friends or forums.
Sincerely
O.