Boy, a lot of anger over delays in shipments. I can understand it, but think it might be misplaced and a bit out of perspective. I'm going to guess what happens is the order filling system notifies the customer automatically, if you look at order timing this seems to be becoming the norm. It assumes things will ship out on schedule. The problem at TV seems to me to be they need some way to notify folks there's been a problem in shipping, which would have to be a manual method near as I can tell? I think it should be done, however it needs to. But I don't think anyone is trying to lie or deceive, it's just that the system has a reporting problem brought on by the automated timing (most guys don't want to wait until the next day when the ship order closes to be notified ASAP).
I think guys ought to reflect that it's not personal, nor should a guys order history impact how they're treated. I don't think many think anyone should get 'special treatment' of service before others because of who they are? Each is taken in turn as resources allow. One thing sure, Tim helping KT with his problems (that involved TV equipment) did not in any realistic way impact shipments. He has nothing to do with that process near as I can tell. Other guys pack and ship the boxes....not him. I'm sure guys don't really mean to say 'nobody gets there's until I get mine', but that's how a guy might read it.
I agree, TV should find a way to notify folks a problem in shipment has come up. I assume they want ship inventory they have to customers who want it and need it as soon as they can. They have a significant history of that and have stated it's their policy. I see a problem in the system, but no dark intent. Nor do I think what seems like a stock issue should impacting other customers; if their requests are in stock or resources are available to service their problems they should get the same prompt service we would all like to get when possible.
I understand how guys get upset and all, and also realize I have the luxury of not having problems (yet) in getting what I order from them (or most vape providers for that matter) in a timely manner. I hope whatever the issue is has already been resolved (or soon will be) and that a procedure can be found to avoid this far from unique issue for others. Delays will happen, the two options are to deal with the problems in an effective way or to hold off all notifications until the matter is closed and accept the delays in notification for everyone. I'm glad I don't have to do that.
OF
Well, I don't know about anger hehe, but the overall customer care I've had with this particular order has been far different than my previous dealings with TV, and it has irritated me a bit. I definitely was not suggesting anyone get any type of special treatment. I was simply stating, if packages are being forgotten about and just sitting around for days (which I was told mine was, boxed up and ready but going no-where), then someone's slacking somewhere, and that realization led to a feeling that maybe the people in charge should be sealing up weak spots instead of giving tours of the establishment. Again, it was merely a fleeting thought that I had while frustrated with the situation, and really shouldn't be read into anymore than that.
Also, all of this occurred after a halt in email responses while even trying to get the order placed, and having to kick-start things with phone calls. Then, after checking up on my missing order today, I received a rushed reply that my box was forgotten about, with not even an apology to accompany the info. I got no reply to my request that the situation get expedited. 6 1/2 hours later, I was simply told that it had shipped. I understand people get busy, and things get forgotten, but when errors need correcting I'd hope a company would put their best foot forward to try and remedy it, rather than giving the customer the cold shoulder. Also, seeing how another FC member has had identical issues at the exact same time, I would say a common denominator is being revealed. Team TV could take it as a cue to review their processes and assure their customers that all is being taken care of. Instead, ThermoVape has posted in this thread twice since, and not even glanced this way...
I said it before, and I'll repeat it. I love my ThermoVape Rev, I'm loving all the new innovations they keep developing. Heck, it was even me who asked TV directly if we'd ever see a windowless version, to which he said
Yes, we will make it..... Should be pretty sweet. We will get on it.
Anyway, I just hope if there is some "common denominator" that TV can iron out whatever it is and no-one else will have their packages forgotten by the wayside, and they can continue to build an excellent rep as a great vaporizer manufacturer.
