Why am I not surprised that OF would come in defending TV ? Not only did he try to justify the situation on their behalf he actually went as far as to say that I owe them an apology!
I never once accused them of incompetence or fraud!
You should not be surprised, I started out saying 'we've been here before'. My opinion hasn't changed, it seems neither has yours.
I get you're upset. And are free to think as you wish and express any opinion you'd like, but I think it's fair game on a forum to question such statements. I did not say you owe them an apology, I was very careful with my words, I suggested you might want to consider it. Obviously you don't. I get that too.
No, you never used the terms but you did accuse them of shipping defective product out (incompetence in my book), either through sloppiness, negligence or as a matter of policy (fraud in my book). The terms are mine, the underlying accusations are yours......and IMO unfounded (surely unproven).
I also suggested you consider the agreement you had with them covering this sort of thing, did you?
Your opinions of what's going on are no doubt compelling from your end. It happens on my last visit we got chatting on a very similar issue (I like this kind of stuff, did it for a lot of years), DOA T1 cores with 'dual failures'. It seems they've actually got 'a few dozen' (their estimate) such returns. A total of 3 were actually defective (the others worked just fine, the problem being elsewhere, usually switches). Of those 3, two were to the same guy! He was in Norway or some such remote place. The other failure was likewise from a long way 'overseas'. IMO that's a vibration induced stress fracture from shipping. What happens if you bend a paperclip too much. That's why two to the same guy (same shipping routine). We're talking about 3 failures in something like 3,000 units, a pretty small percentage, not zero but IMO nothing to be ashamed of.
I understand you don't like to be questioned or have it pointed out you've made some guesses and put them out as fact, but that's how I see it.
Sorry to have offended you, that was not the intent.
OF