This makes no sense to me. I'm going to let one of the company owners know about this response and ask for an explanation for poor quality butane = no shut off. I doubt there's a legit explanation and I think he'd want to know that he's got at least one employee shoveling crap to customers. You should always get a name when you call a company for service. I got some excellent service from my cable company this morning and I intend to let them know that 'Harry' is a tech they need to hang onto and reward. It can be the opposite too. Some people need to be reported for poor service.Called customer supprt today and they blamed the butane
max said:This makes no sense to me.Called customer supprt today and they blamed the butane
So have I. And there's still no excuse for this rep blaming the butane and closing the issue, even if butane quality is an issue. If the rep is going to suggest this as the possible issue, he/she needs to leave the door open for the possibility that it isn't the problem, as in, 'try high quality butane and see if it fixes the problem. If not, call us back.' Doesn't sound like that was the situation. The member reports "they blamed the butane".I've worked computer tech support.
You should get brown. That color has no issues. The fact that mine is brown and has been working just fine proves it. I fought with myself about which color to get. I actually liked grape the best, but was a little frustrated because it seems to have a different tint, depending on which site you're viewing. I ended up picking the drab brown because I felt like it would draw the least attention. I think they've kept some good colors in reserve for later release.On another note, I received a call from the Canadian Iolite depot, they have taken responsibility for my second WISPR warranty repair and requested I choose a different color in the hopes that it will stop my string of poor luck! Lol I started with pumpkin orange and now getting Grape Red. Wish me luck!!
bocahigh said:Hi...new to the site...great info here.
I just got my Wispr. I love the way works. But I am having a technical problem. ...it wont shut off.
Even with the starter switch all the way up (no red visible) the device is still on. Last night I used it for the first time and at the end of the night it would not turn offf. Ultimately it kept running until it finally ran out of Butane.
Called customer supprt today and they blamed the butane - I used cheap Zippo butane (only filled it once since it was my first time using it), but now I switched to quadruple refined butane. But the problem still occurs.
Has anyone had similar problems? Any advice.
Although I would not be happy to get a response that I needed to use a high quality butane on a new wispr, to rule out butane for a 'not turning off problem', I wouldn't take that, along with your problem, to mean that they don't have decent warranty service. Problems with iolite warranty service have to be considered on the basis of when the problem occurred. They definitely created a mess for themselves when they allowed anyone and everyone to sell the product, then required an 'authorized dealer buy' for warranty coverage. But last year they resinded that requirement and have been covering any purchase as long as the buyer has a receipt.1nvnx3 said:I would stay away of Iolite products until they can provide a decent warranty service like Arizer.
If I were you I'd also email the company (support@my-iolite.com), and complain about the initial service you got. They sell butane powered products, and telling an owner of a brand new O&B product that they won't do anything until the owner uses 'good butane' is pretty weak. Although impurities in butane can be a problem, I seriously doubt it applies to such a new unit, and even more so one with a switch problem. It's a new style switch, and IMO should immediately be considered as a source of the problem. If we want to help improve service, it's up to us to be the squeaky wheel and make some noise. Even though O&B has chosen not to post at FC anymore, they do pay attention to what we have to say, and some of the WISPR features were included due to feedback from FC members.bocahigh said:I will be calling Iolite again on Monday and insisting on a replacement unit.
max said:Although I would not be happy to get a response that I needed to use a high quality butane on a new wispr, to rule out butane for a 'not turning off problem', I wouldn't take that, along with your problem, to mean that they don't have decent warranty service. Problems with iolite warranty service have to be considered on the basis of when the problem occurred. They definitely created a mess for themselves when they allowed anyone and everyone to sell the product, then required an 'authorized dealer buy' for warranty coverage. But last year they resinded that requirement and have been covering any purchase as long as the buyer has a receipt.1nvnx3 said:I would stay away of Iolite products until they can provide a decent warranty service like Arizer.
IMO offering Arizer as a shining example of "decent warranty service" is a poor choice. This company made the same mistake that O&B made. They allowed their products to get into so many hands for resale, with low ball pricing that the manuf. didn't want, that they also changed their policy and went the authorized dealer route. They now say that all units with a receipt will be covered, but that service can be greatly delayed if the unit was purchased from an unathorized dealer. This makes no sense to me, since I would be returning my defective Arizer product to Arizer for service, not the reseller. So IMO, both of these companies are good examples of how not to go about distributing and covering a product. There should be no issues now, but these problems could have and should have been foreseen, and both should have had decent policies in place in the beginning to prevent the mess that ensued with both.
If I were you I'd also email the company (support@my-iolite.com), and complain about the initial service you got. They sell butane powered products, and telling an owner of a brand new O&B product that they won't do anything until the owner uses 'good butane' is pretty weak. Although impurities in butane can be a problem, I seriously doubt it applies to such a new unit, and even more so one with a switch problem. It's a new style switch, and IMO should immediately be considered as a source of the problem. If we want to help improve service, it's up to us to be the squeaky wheel and make some noise. Even though O&B has chosen not to post at FC anymore, they do pay attention to what we have to say, and some of the WISPR features were included due to feedback from FC members.bocahigh said:I will be calling Iolite again on Monday and insisting on a replacement unit.
1nvnx3 said:I'm not related to Arizer, just stating somefactsopinions.
bocahigh said:I bought mine direct from Iolite. I have no reason to believe they won't resolve the problem and get me a replacement - I will find out tomorrow....and let you all know.
Often two different things. You can have great service and a lousy warranty, and vice versa. From manuf. reports, on units purchased from unauthorized sellers, I'd have to give the warranty edge to O&B right now, since Arizer says warranty svc. on units bought from low ball sellers may be delayed. As far as customer svc. goes, the edge goes to Arizer. I can't recall any complaints there.1nvnx3 said:IMO Arizer is immensely superior in customer service and warranty.
Good deal.bocahigh said:So I spoke to Iolite today. The lady was very helpful and she provided me instructions to send it back for a replacement.
Too bad they don't provide 'magic' like service. That company would have your new unit in the mail before you could find a box for the bad one.14-21 days to get the new one
I can't really relate mine to a fart sound. It's a pretty loud click, sometimes with kind of a 'boing' sound, due to a spring I imagine.Donkey said:does anyones device make a weird fart-like sound when turning it off?
dopefiend said:Hi jeff,
The MFLB is great for very quick, strong hits, but the fiddling about with batteries is a pain for me: if I want to take the MFLB out I need to have charged up a few batteries beforehand, so I can't spontaneously decide to just go out with it a lot of the time. That said it's stealthier than the WISPR because it fits in your palm and makes no noise.
As to your question about the WISPR, I find that I can get about 3 pretty good low-level high hits from the WISPR with one herb chamber filling. I turn it on for about 5-6 minutes each time and find that after the 3rd time I'm not really getting much out of it. If I were to leave it running continuously I'd probably get abour 25 minutes solid vaping from it, so I suppose you could calculate that I'm losing 10 minutes of vaping time by stopping and starting. However, it's arguable as to whether one actually gets higher from 25 minutes of solid vaping compared to 15-18minutes in three bursts..
The way I look at it is this: I put about a one hitter's worth of weed in my wispr and if I vape it 3 bursts I get about 3 one-hitter's worth of high. If I vape it in one long go I get maybe 2 joints' worth of high... so either way i'm getting more high than I would smoking. But vaping in one go is probably more efficient in terms of the amount of vapor you inhale.
I guess if you were to take the weed out of the herb chamber in between each 5 minute hit you wouldn't lose any vapor to residual heat. But I'm not sure.
It's a certainty that both the wispr and iolite are good for 2-3 hits (depending on how big and how quick you take 'em) after shut off. The temp is still high enough to produce good vapor. So if you're finishing a session without finishing off the bowl, the most efficient method is to shut the vape off and continue hitting until the temp has dropped below the vapor range.dopefiend said:I guess if you were to take the weed out of the herb chamber in between each 5 minute hit you wouldn't lose any vapor to residual heat. But I'm not sure.
bocahigh said:But I am having a technical problem. ...it wont shut off.
bloke, i laughed and laughed (i may well be affected) at your post. could be sign of a problem to come but as long as it doesn't smell like a fart i wouldn't worry!Donkey said:Serious and random question, does anyones device make a weird fart-like sound when turning it off? Mine never used to but lately its been doing it every time I turn it off..
It might be possible to cause a problem with shutting off, the key word being 'possible', not probable. Can bad butane "kill" the switch, as far as needing to replace any hardware? Nope. The switch mechanism itself is mechanical, and butane, good or bad, isn't involved. And it looks like this switch may be a problem unique to the wispr. Don't remember any switch issues like this with the iolite.Is it even possible that a can of bad butane can kill the on/off switch of the WISPR?
max said:It might be possible to cause a problem with shutting off, the key word being 'possible', not probable. Can bad butane "kill" the switch, as far as needing to replace any hardware? Nope. The switch mechanism itself is mechanical, and butane, good or bad, isn't involved. And it looks like this switch may be a problem unique to the wispr. Don't remember any switch issues like this with the iolite.Is it even possible that a can of bad butane can kill the on/off switch of the WISPR?