. MIND BLOWN.... Still think w9 has the best customer service around! Just wish I didn't need so much help to get this thing working
I know what you mean. The whole thing seemed overwhelming to me at first which is why it took me so long to jump on board. All these different batteries and numbers, as well as a bunch of different parts and attachments...and then getting a non working hercules at first didnt help matters that much.
But G spent an entire day and night messaging me and then skyping trying to solve the issues which he eventually did. I cant think of any to other company, vape or not, that would spend 12+hrs helping out a customer that didnt even purchase their product (i traded for mine). Not only that, but when i was expressing interest in the other rods before it was working, G was like "lets get this up and running to make sure you like it and its for you before you spend anymore money" and has been completely honest with everything so far. He clearly is more interested in happy customers than the money and it shows.
I have had beyond excellent customer service with other companies, SSV, vaporfection, and thermovape to name a few. And so far W9tech has far exceeded anything ive experienced with all of those. Well technically G has, I havent had to deal with customer service yet but with someone like G around I dont see much need for ever having to contact customer service
It would be that latter of the two. I'll use it, put the unit away, take it out later, and it won't heat up like it did an hour ago or whenever.
Yup experienced the same exact issue as you a couple times. I didnt have to disassemble/reassemble mine to get it working though i just simply unscrewed the herc and screwed it back on. So i dont know if my issue was due to the ceramic rod moving. But anyway its only happend like 2-3 times so maybe its just in my head. I dunno.
Anyway, 3.7V blue rod and 3.7V black/red rods are in...the testing begins, will share my thoughts with everyone and will do a full cera vs hercules post eventually...