I picked up a preloaded cart to keep it simple while getting used to it so i'd like to think that isn't the issue (who knows).
I followed the manual instructions carefully and while the blue light comes on, I am not getting vapor and the cart does not feel remotely warm.
Any ideas on the issue or where to go for support?
Howdy, good to meet you, bummer you're having problems. You bought it to enjoy, not fight with. Hang in there, the good part is coming.......
As to what to do to find help, hold still. The D9 rep for NoCal is our own DubC..... Dollars to doughnuts he'll be on the case as soon as he is aware of it. Very proactive, that guy, and a fun guy in his own right IMO. He'll meet with you if necessary and 'make it right' like he has for dozens of others (including me).
As a wild guess from the distance sounds like you've got a defective cart (happens rarely, I've had two out of dozens), most guys don't test before filling. One of my dead ones was a prefilled one from Elemental, a top flight outfit IMO. It was defective from the start, one of the heaters was actually missing.... It could also be a bad connection of course.
As a test, you might try one of the 5 Ohm carts that comes with the Persei at 3.7 Volts. This is a 'dry burn' and should normally be avoided but it's underdriven (by about half) so a few seconds at a time should be OK. Look for any warmth, not heat, just look for it getting warm in the center part of the tube. Sometimes you can get a faint whiff of 'something hot', but don't count on (or look for) that. You just want to confirm the supply works enough to make the empty cart warm up a little. This will, of course, point back to the prefilled cart again, unfortunatley. I don't know where you got yours from but Elemental (who no longer carries prefills) didn't have a replacement but gave me a free cart and full store credit which I turned into another gram real quick.....
Good luck, hang in there, it's well worth it in the end.
Say hi (or is that 'high'?) to DubC for me?
OF