Stinky
Well-Known Member
In your scenario if the June 6 2015 date becomes the beginning date of the two year warranty after the warranty return then the warranty does reset. The warranty definitely doesn't reset as has been confirmed by Bickel and Storz.I don't think you need to badger them. Relax, the parts will come in snail mail with no confirmation.
and about the 2 YEAR WARRANTY;
I have asked and received answer, including a clarification about S&B's warranty.
There is one 2 year time period during which they will repair or replace a defective device. It begins on the day S&B first receives a returned defective device. Sounded odd at first, so I asked for an explanation. I'll try to illustrate my understanding of the policy with an example.
Example; Buy a Crafty or Mighty on Jan. 1st, 2015. Happy camper for 5 months, say, til June 1, and it stops working (assuming not a battery wear & tear issue). It is returned in mail and received by S&B on June 6, and they examine and determine that the problem is defective and as such, covered. They send out a replacement device on June 7. In this scenario, June 6, 2015 has become the begin date of the 2 year warranty period. It will never reset, regardless of how many subsequent devices fail or are upgraded or returned or shipped out.
If you want your warranty to reset then do what I do; firstly find a good retailer. Then buy a new second unit outright every time your first unit fails. When you receive your new unit send the defective one back for a full refund. You will then have a full 2 year warranty for the new unit.