The Mighty/Mighty+ by Storz & Bickel
- Thread starter Roger D
- Start date
now it works good and I FUCKING LOVE MIGHTY WITH BUBBLER!!!
Cnova203
Active Member
As long as the unit fits thats all I was going for
WakeAndVape
VapeLife X
The new housing CAN Crack as well...as long as continually heated plastic is their choice of building material to hold the device together...I imagine this will be an issue.
Now it might extend the life a little of make it marginally more secure.
bobknocker
Member
Hi thought i would let you all know, seems like Storz and Bickel are no longer guaranteeing the casings on mighty's against cracking, mine is the updated version and has cracked int he same place as the old version did, not been dropped, 6 months old and unmarked
they replied "Defects on the housing are generally due to improper use or wear and are not covered by our warranty for this reason.
We can offer you a repair service for EUR 69,00 which includes:"
i guess they have has so many break they wont repair or replace anymore, which seems crazy as they replaced a friend of mines crafty and mighty which were in his pocket when he fell in a river.
i will update if i hear anything different
they replied "Defects on the housing are generally due to improper use or wear and are not covered by our warranty for this reason.
We can offer you a repair service for EUR 69,00 which includes:"
i guess they have has so many break they wont repair or replace anymore, which seems crazy as they replaced a friend of mines crafty and mighty which were in his pocket when he fell in a river.
i will update if i hear anything different
h3rbalist
I used to do drugs. I still do, but I used to, too
And I bet half the people requesting new units had dropped or damaged the unit themselves. I've read posts here where people have done that and been given FOC replacements.
This in turn screws things up for the people with genuine faulty units.
bobknocker
Member
yeah my mate dropped his crafty and mighty in the river and they changed both FOC, must be some many failures that they cant change genuine faults
vapviking
Old & In the Way
Sucks!
So, what does the 69 Euro include? I guess it does not include batteries! Add that in and you may as well buy a new Mighty - or a different vape. The second option apparently has not been fully considered by S&B in making this policy decision.
I hope you have or will be sending a letter of protest. We have often seen them able to listen to reason in the past, especially German office has good record for service. Regardless of rules and policy, there is always discretion and a choice to be made on their part.
best of luck.
bobknocker
Member
well i have mailed them and explained how i feel and they didn't even reply, i heard they had a great service previously but thinks must have changed, possibly too many failures to deal with them all
blacksilversurfer
Well-Known Member
This makes me very nervous. Had my mighty for nearly a year. I have cracked fins, rattling inside and generally a weak body.when I press the unit together there is a clicking noise. It still works flawlessly. But now I'm thinking will I need to pay for a new case? Then a few months need to pay for new batteries? This isn't what I was expecting from a 2 yr warranty.
bobknocker
Member
just mailed them to see if the rattle is covered, as i tested mine and it rattles as well, will let you know what they reply, if they reply at all
blacksilversurfer
Well-Known Member
thanks!
fingers crossed for a reply!
they can take a while......
fingers crossed for a reply!
they can take a while......
bobknocker
Member
here's there reply
Dear Mr. Weir,
we understand how frustrating it must be to know that such an obvious case of "non warranty" got replaced free of charge while your own case with a much lesser degree of damage demands payment. We assure you that the way your friend was treated was an exception - and most likely something that was overlooked , since it is not our policy to replace outright and evidently damaged devices.
The warranty is subject to proper use and storage of the products and does not include any defects due to normal wear and tear or deterioration, including, but not limited to, defects on screens, air filters, balloon material and valve balloons.
Defects on the housing are generally due to improper use or wear and are not covered by our warranty for this reason. We certainly do not want to accuse you of dropping or abusing your device in any way, we are just stating that generally the damages we receive and encounter with the housings are due to improper use or deterioration. Since we have no way of truly knowing how the individual customer has treated his device, we avert to warranting such cases.
Since we do care about the satisfaction of our customers, we want to offer you a brand new device for the price that should have been for a repair service.
If this is something that works out for you, please send 69,00 € to our PayPal account info@storz-bickel.com . Your new device is going to get shipped out once we are able to trace the payment.
With kind regards,
Technical Support
blacksilversurfer
Well-Known Member
Thanks for posting that bobknocker.
So they are offering you a new mighty for 69 euros?
I guess that isn't so bad for a new unit considering how much it costs for a new one.
It's still a shame to have to fork out for something that maybe should be covered by warranty.
So they are offering you a new mighty for 69 euros?
I guess that isn't so bad for a new unit considering how much it costs for a new one.
It's still a shame to have to fork out for something that maybe should be covered by warranty.
bobknocker
Member
it rattles and is cracked but it still works so i am going to save the £60 and maybe put it towards a firefly2, i figure as the mighty has almost 18 months warrentee left there is a fair chance something else might break in that time anyway then they will have to replace it for free
vapviking
Old & In the Way
This is the discretion I referred to earlier; a human being is trying to work with you despite rules.
I think they've made a reasonable offer and if it were me I'd take a new Mighty with 18 month warranty remaining in a heartbeat. You may feel under-appreciated at the moment, but you'd be surprised how easily all is forgiven the day the new unit arrives!
Others in the past have been told when having sent in that some things will be repaired under warranty while they'd have to pay for some other things, all as part of the same service. I believe you will be on thin ice at that point, since of course they'll have a record of this interaction. just my 2 cents.
bobknocker
Member
turk
turk
...firefly2...better with concentrates...even better taste than mighty...( yes...that good )...but you can take one or two hits...you are fine...mighty....longer sessions...friends can get in...bigger battery life...not stealthy (if that concerns you)...larger bowl...love both....almost forgot...firefly2 easier to clean..
bobknocker
Member
This is the discretion I referred to earlier; a human being is trying to work with you despite rules.
I think they've made a reasonable offer and if it were me I'd take a new Mighty with 18 month warranty remaining in a heartbeat. You may feel under-appreciated at the moment, but you'd be surprised how easily all is forgiven the day the new unit arrives!
Others in the past have been told when having sent in that some things will be repaired under warranty while they'd have to pay for some other things, all as part of the same service. I believe you will be on thin ice at that point, since of course they'll have a record of this interaction. just my 2 cents.
if you saw how new my mighty looks you would understand that a new unit is going to make little difference (it never leaves the house), yes the oven would be a little cleaner but how long does that last. would the replacement be any less likely to start rattling or cracking as mine is the latest version,( it has the reinforce bit by the oven and that's where it cracked. ). so yes it is a reasonable offer, just not what i expected from Storz and Bickel based on how other peoples experiences i have heard.
thanks for the info, which has the best build quality?
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bobknocker
Member
yeah that's great thanks, i'm in the same situation which is why i am so surprised about my mighty cracking and rattling as i am also old careful and it never leaves my house