hey guys, I posted this in the crafty thread but it also would like to post it here.. will copy and paste what I typed.
I currently used a crafty and I got the "vaporizer is faulty please send it back to a s&b service center" in the app.I've owned my crafty about 6-7 months (purchased in sep 2015) it has about 53 hours on the clock..very very bummed out..I have submitted an RMA request on storz and bickel website and now I guess I"m supposed to wait for them to contact me? I'm getting the red and orange flashing lights when I try to turn on the vape. Sometimes the vape will not flash the red and orange and will act like it's turning on (stay red) but won't heat up..very frustrating as I have taken' great care of this thing since day 1.
what are my next steps ? - I'm located in cali if that helps.
update :
so they've received my crafty (got the email confirmation) and they said they'd be contacting me in 4-6 business days for the next steps..I have told them I want to upgrade the crafty to the mighty for the extra $60. After a lot of reading and owing my crafty for roughly 6-7 months ( i love it btw) I think it would make more sense to own the mighty. The crafty's battery just plain sucks. I'll get about 2-3 good bowls on it depending on how long I keep them going for(usually 5-10 minutes each bowl at least and that's using the power boost as well) I find myself always charging the damn thing when I'm out and about, it's either always plugged into my car or it's always never w/out it's portable charging bank. The mighty solves all these issues with bigger battery pack (8 bowls instead of 4, so really 6 instead of 3 which is fukin awesome!) and the passive charging?? Worth it's weight in gold right there..to be able to still hit the mighty when it's dead by simply plugging it in?? I'm all in!
I"ve brought the crafty to theme parks and zoos and it is nice for that however I also have to the bring the battery pack and charging cable as well, and by that point its about the same bulk as the mighty would've been w/out the battery pack. I have a grasshopper on the way (hopefully arrives this year) so that will by new stealth unit for out on the town...but for now, I think the mighty is the clear winner, hands down. I can't wait to try one out and compare it to the crafty. Can't wait!
so now i'm just playing the waiting game, hating life until I get my precious back.