Hey guys,
First time poster long time lurking.
Wanted to ask for some advice, as I'm not sure what i should do. OK so first I'm a recently converted vaporist, Ive always used my verdamper (under-rated by the way, that things is awesome)
and even more recently i have purchased a MFLB, which i also love. i treated myself to most of the accessories,
Walnut wood
Tree of life engraving,
Walnut stem,
Power adapter
Extra batteries
Finishing grinder etc,
I had experience with my brothers device, which impressed me enough to master it and buy a premium one, and to be fair i do love it, but it did not seem up to scratch as compared to his,
The lid was fairly loose,
All batteries were loose,(3rd party and proprietary (newest logo ones)
And the power adapter,
But the tension was way off, it was frustrating watching my brother hit his with zero effort and me having to align it just right to get it warming, and the connection was very intermittent during my inhale making it impossible to hone technique. i would frequently be just sucking on a cold box, while running out of breath, it also made it impossible to teach Friends to use it or convince them to quit combustion.
Also made it looked even more pathetic when it went up against my Friends pax, i had no chance of defending it when it was so intermittent
don't get me wrong i do love it, the wood and the engraving glad i spent the extra, and the finishing grinder is a beast , will be used with all future vaping devices, as it gets the perfect consistency.
So i claimed on my warranty, and the MFLB team were happy to replace it. I live in England so they very kindly have allowed me to keep my box intact until my new box arrives, then destroy my original and provide evidence to them. Which was refreshing to hear form a company, i was very grateful of this accommodation as i would almost defiantly succumbed to combustion, while out and about away from my verdamper, they are a great bunch, as many reviews have said.
Ok so today my new box arrived, but i noticed straight away that is not engraved!, which is a huge shame as it seems to function flawlessly,( i have yet to use it as it is possible i may have to return it)
So i don't want them to have to send yet another box, feel like i'm taking advantage of them, and i am cringing at the idea of destroying 2 walnut boxes as they are beautiful and between them i have a perfect MFLB one has function and the other looks!
So i could get them to send another and destroy these 2, seems like the obvious way forward, just seems wasteful. I think i would be happy to use the un-engraved but i did pay extra for engraving.
I hesitate to suggest i should just keep both and just have one active warranty, as it stands they have sent me two, they are obliged to send me a third, but i don't want to exploit them, furthermore i would be happy to make do and keep the un-engraved, as it seem like a little extra effort went into this unit, not sure i could bring myself to knowingly break it,
Basically would like anybody's opinion, do you think i should ask them to just call it a day let me keep 2? as compensation for the mix up and to avoid the cost of sending a third, plus avoid the heartbreak to destroying 2 boxes!
Is this reasonable?,