BigDaddyVapor
@BigDogJunction
I contacted magic flight since I cracked my lid, hopefully I'll have my new box soon. I had to tear my box apart this afternoon because they ask you to tear apart the screen and the lid to get a new warranty box. Poor little box which still worked and only had a slightly cracked lid :/.
I'll miss my box till I get my new one. Magic Flight's customer service is really amazing though, they replied quickly and they're also giving me a free stem as I lost mine.
I'll take this as an occasion to take a tolerance break. I kinda needed one.
They had you tear down the box BEFORE you had the new one? I might be wrong, but I think you're the first. Are you sure you read the directions correctly? Also, this only applies to International customers. Typically, if you're in the continental United States, they like the box returned for R&D.