Vitolo said:
And what is CT Powertool's motive? They could alleviate themselves of any work or worry... by not saying anything...
Hi Vitolo,
The motive is probably greed -- ie to make money. It seems elaborate, but the basic reason is that we will only sell to stores that honor our sales policies -- ie those agreements necessary to ensure that ALL customers continue to have a positive experience with our products. CT Power Tools sands off the serial numbers in an attempt to prevent us from tracking their illegitimate purchases through intermediary distributors. Unfortunately, the distributor might not know who they are selling to because of multiple 'front' business names. Once the distributor finds out they have been deceived, the flow is cut off.
The attempt to provide a surrogate warranty is a stopgap measure on their part to make it harder for customers to figure out they have been duped. It is basically a FUD campaign to buy them some time. Unhappy customers tend to be vocal and leave negative feedback which disrupts further sales -- something they cannot prevent forever. Unfortunately, the usual and eventual response is that they simply change their business name and attempt to start over. We are getting better at preventing this sort of abuse.
People who are thinking of purchasing on Amazon and Ebay are advised to look at BOTH how long they have been in business (number of sales) as well as the proportion of positive feedback. In particular, I would recommend working with more established vendors with a known and demonstrated history of being trustworthy. It is even better if there is a real and clear reason that they are worthy of our time and energy. As far as I am concerned, why would anyone ever want to do business with people who do not matter?
This is just my opinion of course.
-- Magic-Flight
