stuey

Well-Known Member
champ3185 said:
I am sure I echo most ppl here when I say MF as company has excellent business ethics. In fact I would say that they are the best company I have ever dealt with.. They didn't have to offer a lifetime warranty, but they did. I don't believe that they would offer that if they felt that the lb has a poor design or had issues in regards to durability.

champ

MF comes across as a nice guy and I truly believe he is.

From my own point of view, when something that I have taken good care of has the same proble twice in a row, that to me suggests an underlying issue. If there is an underlying issue (if) then it isnt going to go away by itself and therefore I envisage it happening again and again.

That said, as I wrote in my last post.. maybe I have just been unlucky and my current box will last for years, in which case this all would appear to be a storm in a tea cup.

I dont want to come across as being an arse.. I am just voicing a concern. This concern has always been masked by the fact that the replacement was truly free.

Other than this screen issue (the issue being that the sides of the screen slide down the bowl over a period of time) I think the LB is great. I really love my LB!!
 
stuey,

stuey

Well-Known Member
JDSupreme said:
wow I'd gladly spend a few bucks to send the lb if need be....

cmon people don't be cheap about postage (and dont give me that "principal" shit). we should all be kissing MF's ass for even offering as great of a warranty as their great product. Leave the return address off if you're all vaked and paranoid.

Thanks again MF for an incredible product, warranty, and customer service!!!!!!

The principle really does matter to me.

I set-up large networks.

If I make a mistake or something isnt done to the clients specification, I have to rectify the problem and encore 100% of the costs.

I don't make mistakes often, but like everyone else I do make the odd one now and again. If it takes me 2 days to rectify the situation, these are 2 days I work and don't get paid for it.. and I don't question that... its something I take full responsibility for.

Obviously I hold others to the same standards to which others hold me.
 
stuey,

derp

Internet meme specialist
stuey said:
I dont want to come across as being an arse..

I'm sorry to say this, but mission failed....


Mod note: I'm sorry to say that you're in violation of the rules. You need to avoid this kind of posting here.
 
derp,

stuey

Well-Known Member
derp said:
stuey said:
I dont want to come across as being an arse..

I'm sorry to say this, but mission failed....

Why .. because I have experienced problems with 2 of the 3 boxes I have owned and am voicing my concerns of paying the postage on future replacements?

Would you rather people have problems and not mention them in open forum?
 
stuey,

JDSupreme

Head of Pot
mention is one thing.....i believe at this point your argument should be an email between you and magic flight

you voiced your concern more than twice about your issue and MF addressed it...now its just thread pollution

moving on.....

I'm on this thread like stink on shit waiting for this damn adapter link!!!
 
JDSupreme,

chloe

Well-Known Member
champ3185 said:
MF as company has excellent business ethics. In fact I would say that they are the best company I have ever dealt with..

quoted for Truth
:peace:
 
chloe,

Canarka

Well-Known Member
My MFLB could not come quick enough. I'm constantly having to use a bubbler as my portable method of medicating and it is nothing compared to my EQ at home.

I can't wait to have a portable method of vaporizing :)
 
Canarka,

Vaporgin.

Mt.BakerVaper
Vicki said:
they will even replace it if the user is an idiot and breaks it out of stupidity. I don't know any company that will do that. Please tell me if you do, because I'd really love to know! :D

skullcandy headphones, just saying, haha
 
Vaporgin.,

Vicki

Herbal Alchemist
Vaporgin. said:
Vicki said:
they will even replace it if the user is an idiot and breaks it out of stupidity. I don't know any company that will do that. Please tell me if you do, because I'd really love to know! :D

skullcandy headphones, just saying, haha


Cool!! Glad to know there is another company that does it too. :)

I don't see myself buying these anytime soon, though. :lol:
 
Vicki,

Vaporgin.

Mt.BakerVaper
Vicki said:
Cool!! Glad to know there is another company that does it too. :)

I don't see myself buying these anytime soon, though. :lol:

i wouldnt suggest it, they break often
 
Vaporgin.,

TwztedVaper

Boom Shankar
Took a break from da Buddha today to hit the MFLB and fell in love with this little thing all over again :ko::lol:
 
TwztedVaper,

Blackthoven

Shaolin Master
Just thought I'd convey that I've been smoke free for approximately a month now ^.^.

fuck combustion ;).

This LB is certainly one hell of a magical flight
 
Blackthoven,

Stu

Maconheiro
Staff member
Congratulations, Blackthoven! I will comemorate your accomplishment with a little extra kief on this trench for ya ;)
 
Stu,

flowmotion

Well-Known Member
Pretty dumb question but I'm having trouble knowing when to switch out the bowl. When do you guys usually decide your stuff is done?
 
flowmotion,

upriver

combustion-free
When the air flowing through is still hot (means battery is ok) but the taste is either diminished or developing a toasted "popcorn" flavor, I dump it. I'm more ruthless than most, I don't milk it til its all brown; I dump it once it stops releasing really nice quality vapor. The ABV is still useful at this point, but I get it out of the box and reserve it for other uses.
 
upriver,

magicflight

Manufacturer
Manufacturer
stuey said:
My objection isnt returning the LB, its paying for the return. Both of my boxes had problems with the screen. I have never touched the screen with anything but the brush. Thats why I think there is some kind of design flaw. From my own point of view, when something that I have taken good care of has the same problem twice in a row, that to me suggests an underlying issue.

There are two interpretations of this situation: 1) your care and handling of the Box is excellent and Magic-Flight is distributing a faulty product, OR 2) you care and handling of the Box is faulty (despite your opinion of your own efforts), and Magic-Flight has been electing to assist you anyway, even though the real issue is no fault of our own.

Fortunately, there is a way objectively to determine which of these two interpretations is the valid one. You have made the explicit claim that you have never touched the screen with anything but the brush. As it happens, we have the right sort of lab equipment on hand that we can determine the exact truth of your claim. Furthermore, as noted previously, we have retained the option to have replaced units returned to us. Since you are arguing on a matter of principle, I think you would rightly agree that insofar as you have only paid for a single unit, you really only have title to a single unit. Any unpaid "extras" that you have on hand (functional or not) technically belong to Magic-Flight and should be returned.

As I had mentioned, I would not normally request return shipping in most trans-national sales. However in your case and given your declarations, I will make an exception and require that you contact us via email with the serial numbers of the two units we should be expecting and where they will be coming from. Via reply email, we will provide you with the appropriate return address. So that there is no ambiguity, please be sure to copy the text of this post both in your email and in the shipped package. It will also be necessary that the method you use to ship the return units is both secure (smell proof) and track-able (please send us the tracking number). Finally, we will also need to know the exact amount that you paid (USD) for shipping (please provide an image copy of the receipt).

If it is determined that your care and handling is really as good as you say (and nothing has been done to the returned Boxes to obscure these facts -- a condition we can also easily determine), we will gladly issue remittance to you for your shipping charges along with our sincere and public apology and earnest efforts to improve the design so that this does not happen to anyone again. If however, our forensic analysis determines that your claim of 'only brush has been used' is false, we will rightly determine that the issue is actually improper care and handling on your part and we will make no effort to refund your shipping charges. Furthermore, please be aware that if you elect to not contact us via email and return those two units, we will be of the opinion that you are insincere in your interest to provide awareness of a need to improve our product, and that therefore we should not continue to warranty you in the same manner you have previously been accommodated.

stuey said:
Why did you change the design to include an O ring in the bowl? Surely this was added because there was a problem.

We will always continue to make minor improvements as such becomes possible. We added the ring because we liked the way it looked and because it sets up the possibility of later product attachments. Your assumption is one of bad faith. Given that we have already acted in good faith with you twice by assuming that your claims were true without any attempt of verification, this is especially unfortunate.

-- Magic-Flight
 
magicflight,

chloe

Well-Known Member
i usually skip long posts by anyone except for MF....for whatever reason it just sounds like poetry...just sayn'

thanks team MF for being a company that truly operates from a place of love
 
chloe,

jambolaya

Well-Known Member
Im wondering what is your guys' favorite coffee grinder? Also how fine do you grind your herb? Powder? Sand?
 
jambolaya,

magicflight

Manufacturer
Manufacturer
Hi,

So here is the link everyone has been waiting for: https://magic-flight.com:4200/buydpab/ar_home
Desktop Power Supply ordering/pre-orders will open in the morning (when the server has completed its backup). Initially, purchase and distribution of Beta units will be limited to FC membership only, specifically to those posters who have been active in this thread prior to the cutoff date. The current provisional cost is $59 plus shipping and applicable taxes (this figure will be revised once we have a better sense of our actual production costs).

For reasons of sanity, we ask that the link above not be posted or copied outside of this forum.

Have Fun!

-- Magic-Flight
 
magicflight,

magicflight

Manufacturer
Manufacturer
danielofski said:
@magic flight- you said the price will be revised, do you expect it to go up or down?

Probably up, but not certain of that. Too many factors still yet to find out.
 
magicflight,

derp

Internet meme specialist
Great news MagicFlight!!!

Damn, I'll need to deposit some money on my card! :D

EU orders are accepted? Can I order it with a launchbox (I was planning on getting a backup box)?

Thanks!
 
derp,

stuey

Well-Known Member
magicflight said:
stuey said:
My objection isnt returning the LB, its paying for the return. Both of my boxes had problems with the screen. I have never touched the screen with anything but the brush. Thats why I think there is some kind of design flaw. From my own point of view, when something that I have taken good care of has the same problem twice in a row, that to me suggests an underlying issue.

There are two interpretations of this situation: 1) your care and handling of the Box is excellent and Magic-Flight is distributing a faulty product, OR 2) you care and handling of the Box is faulty (despite your opinion of your own efforts), and Magic-Flight has been electing to assist you anyway, even though the real issue is no fault of our own.

Fortunately, there is a way objectively to determine which of these two interpretations is the valid one. You have made the explicit claim that you have never touched the screen with anything but the brush. As it happens, we have the right sort of lab equipment on hand that we can determine the exact truth of your claim. Furthermore, as noted previously, we have retained the option to have replaced units returned to us. Since you are arguing on a matter of principle, I think you would rightly agree that insofar as you have only paid for a single unit, you really only have title to a single unit. Any unpaid "extras" that you have on hand (functional or not) technically belong to Magic-Flight and should be returned.

As I had mentioned, I would not normally request return shipping in most trans-national sales. However in your case and given your declarations, I will make an exception and require that you contact us via email with the serial numbers of the two units we should be expecting and where they will be coming from. Via reply email, we will provide you with the appropriate return address. So that there is no ambiguity, please be sure to copy the text of this post both in your email and in the shipped package. It will also be necessary that the method you use to ship the return units is both secure (smell proof) and track-able (please send us the tracking number). Finally, we will also need to know the exact amount that you paid (USD) for shipping (please provide an image copy of the receipt).

If it is determined that your care and handling is really as good as you say (and nothing has been done to the returned Boxes to obscure these facts -- a condition we can also easily determine), we will gladly issue remittance to you for your shipping charges along with our sincere and public apology and earnest efforts to improve the design so that this does not happen to anyone again. If however, our forensic analysis determines that your claim of 'only brush has been used' is false, we will rightly determine that the issue is actually improper care and handling on your part and we will make no effort to refund your shipping charges. Furthermore, please be aware that if you elect to not contact us via email and return those two units, we will be of the opinion that you are insincere in your interest to provide awareness of a need to improve our product, and that therefore we should not continue to warranty you in the same manner you have previously been accommodated.

stuey said:
Why did you change the design to include an O ring in the bowl? Surely this was added because there was a problem.

We will always continue to make minor improvements as such becomes possible. We added the ring because we liked the way it looked and because it sets up the possibility of later product attachments. Your assumption is one of bad faith. Given that we have already acted in good faith with you twice by assuming that your claims were true without any attempt of verification, this is especially unfortunate.

-- Magic-Flight

As I said I have no objections to returning the LB provided you pay for the postage, however I dont have the old ones. I am fairly certain that you wouldnt expect someone to keep hold of the old ones for any length of time, so Im a little uncertain as to why you would be asking me to return something you should be fairly certain I dont have.

The tone of your post suggests that you are not the kind of person who takes criticism well. I have told you that I have never used anything but the brush on the screen. That is 100% true. The implication of your post is that your forensic analysis may show me to be a liar. I am not and I do not like tha allegation.

I have had 2 boxes that showed the same fault. Take that on board, accept it and work from there!
 
stuey,

stuey

Well-Known Member
magicflight said:
We will always continue to make minor improvements as such becomes possible. We added the ring because we liked the way it looked and because it sets up the possibility of later product attachments. Your assumption is one of bad faith. Given that we have already acted in good faith with you twice by assuming that your claims were true without any attempt of verification, this is especially unfortunate.

-- Magic-Flight


It also protects the edges of the screen.

Perhaps you didnt realise that it also provides that function.
 
stuey,
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