lazylightning
It's an obsession but it's pleasin'
I received my replacement bowl from Herbalizer on Saturday.
The first thing I noticed when I looked at the new bowl was that the inner metal portion easily spins around inside the outer section. Neither of my original Herbie bowls did this and I'm pretty sure this would start to get irritating fast. I brush out my bowl after every use and if the inside metal portion spun with the brush it wouldn't work. I'd have to hold the hot metal part of the bowl still in order to brush it out.
I emailed Carrie back and told her that my original bowls didn't rotate like this. I asked if she would send me one that stayed in place. She said it was normal for them to rotate so she wouldn't send me another.
"I'm very sorry but, as you have a completely normal bowl, I'm not able to send you another one. This is just due to processing variation."
I asked nicely a couple more times and was denied each time.
Now I'm trying to decide if I should just keep my broken bowl that doesn't rotate and glue the metal ring back on myself.
I'm wondering how many metal inner bowls out there stay in place when you brush them out and how many rotate freely within the outer portion of the bowl?
The first thing I noticed when I looked at the new bowl was that the inner metal portion easily spins around inside the outer section. Neither of my original Herbie bowls did this and I'm pretty sure this would start to get irritating fast. I brush out my bowl after every use and if the inside metal portion spun with the brush it wouldn't work. I'd have to hold the hot metal part of the bowl still in order to brush it out.
I emailed Carrie back and told her that my original bowls didn't rotate like this. I asked if she would send me one that stayed in place. She said it was normal for them to rotate so she wouldn't send me another.
"I'm very sorry but, as you have a completely normal bowl, I'm not able to send you another one. This is just due to processing variation."
I asked nicely a couple more times and was denied each time.
Now I'm trying to decide if I should just keep my broken bowl that doesn't rotate and glue the metal ring back on myself.
I'm wondering how many metal inner bowls out there stay in place when you brush them out and how many rotate freely within the outer portion of the bowl?
A few months ago, I remember a few users on the forum had issues with the metal ring detaching from the bottom of their Herbie bowls. I just had the same thing happen to mine so I contacted Herbalizer support. Exactly 10 minutes later I received a response that they will replace the bottom half of the bowl and send a label for me to return the old one.
After dealing with a number of other warranty issues on other vaporizers, I have to say this is the best customer service I've received so far. It sure doesn't seem like a company that plans to go out of business.