I opened a warranty case for SS Hopper and was advised to send it in complete with charger and battery.
I did that on Dec. 14th and same day sent Hopper off to Boulder via first class mail, which almost always has bee a 3 to 4 day trip, sometimes even faster. This package took the slow boat and arrived on the 22nd, then HL checked it in to service dept. on 23rd, just before the Christmas party, I guess.
Of course no word since then; I hope they're all having a great holiday break!
In the meantime, our Ti is filling in just fine, and Mighty is rising to the occasion, as always. Wife and I do enjoy vaping together with each having a Hopper, but with only one on hand, we turn to Mighty for nice sessions. Okay, maybe a taste or two from Hopper (it's so easy) while Mighty heats up!