The Grasshopper Shipping Poll

When do you think the first Grasshoppers (in BOXES!) will ship?

  • Total voters
    251
caves

caves

Living the vape life
shadymilkman said:
Gotten through 4 days of backers in under a week.. better trend than before

IGG Date
Number of Units Ordered
Ti(Color)/SS
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emmdeemo said:
I'm on a 26th order date here, at the rate they're currently going, I sincerely doubt it'll be October for me.
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Looks like emmdeemo backed on November 26th, so Grasshopper was a bit behind the curve with his.

Apparently we have backer dates up to December 1st shipping. I backed December 5th so it might be time to start getting excited :D
 
grokit

grokit

well-worn member
Imo, they should pay return shipping on units that are defective out of the box. With most warranty returns typically the returner pays to ship back the product, then the product is repaired/replaced at the repairer's expense including shipping. The trick is to define the cutoff; perhaps 72 hours from receipt? 24? A week?
:hmm:
 
hippogriff

hippogriff

Well-Known Member
Mr. Me2 said:
I just went to Grasshopper site to look for shipping info. I couldn't find anything on the site except for explicit language in the attached owners manual under Warranty. It is unequivocal that shipping charges are the device owners responsibility. Assuming the manual hasn't changed, ghl covering shipping charges for anyone was just them being nice and going above and beyond.
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Not saying it doesn't make sense as a policy going forward, but seeing how the first many hundreds of people to get hoppers WERE the beta program w/o any announcement or organization, it made sense that GH cover the shipping charges. Now there're gonna be a bunch of new parts in play, so maybe that should continue till they're certain failure rate is under their target?
 
hippogriff,
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S

SiDankies

Well-Known Member
How are they doing lately with shipping? Are orders still backed up? How is the reliability of the units?
 
SiDankies,
CarolKing

CarolKing

Singer of songs and a vapor connoisseur
Still faulty vaporizers sprinkled in with some great units. Just the backers are being sent their units currently. Hopefully soon the preorders. Things seem to be happening finally according to the company.

Faulty units are to be expected in the beginning. Beta units seem to have been given to the backers for testing.
 
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Frank Reynolds

Frank Reynolds

Well-Known Member
hi_there said:
I don't know....if they are sending out broken units or ones breaking in the first week or so then it has nothing to be with them being nice IMO.
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Yep, just decent customer service.

Now if they cut off pre orders until everything is worked out I might understand but they're still tempting people to give them money and saying they'll get it in December of this year when everyone including them knows that won't be the case.

I really don't think they're hurting for money (how could they be? They've shipped out a fraction of the hoppers they have to, got 3 times what they needed in the campaign, and have had pre order money flowing in for months, possibly a massive amount of it for all we know) so I definitely don't think it's cool that someone would have to pay for three returns.
 
Frank Reynolds,
nonbeliever

nonbeliever

Well-Known Member
Frank Reynolds said:
I really don't think they're hurting for money (how could they be? They've shipped out a fraction of the hoppers they have to, got 3 times what they needed in the campaign, and have had pre order money flowing in for months, possibly a massive amount of it for all we know) so I definitely don't think it's cool that someone would have to pay for three returns.
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I think they are stretched financially. I think they were naive in thinking what it would cost to design and produce this - They only raised $350K in the IGG campaign. They were certainly not "production ready" as they claimed at that time. They burned a bunch of cash moving to Colorado, paying rent for a year+ on a space that they only in the last few months have really used for any production. With their initial runs, anything produced to the specs they signed off on would have to be paid for - usable or not. I suspect that's why we haven't seen the SS cases. How difficult would it be to correct a design issue that caused 'scratches'? They certainly had time to correct it during the periods where they appear to have shipped very few units (like while waiting for parts. $35 per case could add up to a lot of additional cash flow they can't afford to spend right now. They may very well have had to prepay for their production runs. And if they can't turn around the failure rate (my experience with my SS Hopper has been their failure rate is much higher than the 5-9% they claim). Making good on the warranty is likely expensive (I'm on third body and third clicker end) - a 3:1 failure ratio in 6 months is an expensive proposition. If it isn't improved with the "new, redesigned" parts they are now receiving, I don't see how they can afford to still be in business a year from now.
 
nonbeliever

nonbeliever

Well-Known Member
tubasco said:
of course your experience is much higher... the failure rate of your initial hopper was 100%! :rofl:
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Actually 200% now that you mention it. :doh: The question is, how many others we don't hear from on here or Reddit are experiencing similar failures?
 
nonbeliever,
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