How do you go to the site to check your order status? I thought we could log in and get shipping estimates, etc. Am I wrong?
The difference is, Trevor made it sound like we would get some sort of realtime personalized shipping estimator which would give us a relatively good estimate of our shipping dates.
In reality someone simply went through the database, hit select all, and updated the estimated shipping date field for all orders placed between X dates.
Really a shame to see there has been so many issues. But it does sound like there have been a flutter of new shipping confirmations today. Hopefully they're more confident in their assembly processes and beginning to ramp up production (doubtful, but hopeful!)
Althought it sounds like they are missing some shipping confirmation emails.
That's pretty terrible, it shouldn't be up to the customer to wait 3-4 weeks after the joy of receiving a "confirm your address, your GH is about to ship!" notice to send a follow up email asking "uhhh, when is my GH going to ship?".
Seriously, I hope these guys are amazing Engineers, because they SUCK at running a business. I have high hopes for GH, but this is embarrassing.