Whoa!?! No 7-10 day processing time? And you didn't even have to complain?For those of you whose fireflies have broken about how long have they lasted until they failed?
Mines in for warranty right now...it was going strong for about 3 1/2 months with heavy use in a variety of environments. Took my trusty dark grey firefly everywhere without worry of it failing. I'm standing in line for the Denver cannabis cup on 420. Boom. No heat no glow. Talk about bad luck!
(Edit: my firefly had been running warmer the week or two prior but didn't think anything of it till it broke...guessing the coil was touching one if the ceramic elements making it disapate more heat and cause the coil to fail?)
Talked to Shelby. Excellent customer service! My firefly arrived in Seattle yesterday and she said my replacement or fixed FF should be in the mail by the end of the day!
On another note...A topic for discussion... What instruction do you give people when you hand them a firefly for the first time?
First one dead after a month. (Very early model) I got a replacement for it that combusted so I sent that right back. Gave the 2nd replacement away and bought another one and have been using that for months... No issues
As for instructing others, I say press the button til you see it glow, keep holding and inhale. Everyone picks up really easily