Q: How long of a warranty do IGG domestic/intl contributors get for the Evo ?
We’re writing you to again update you on our progress with the 220 volt units and our plan to send out 110 volt units with power converters to operate in 220/240 volt countries. While testing the power converters, we still noticed that some units were getting hotter than they should and our additionally contracted engineering firm alerted us that while a power converter would solve the voltage change, it will not account for the frequency variation which is the root of the runaway heat issue. While testing the power converters, their other team has still been diligently improving and testing the new 220V units and have made great progress.
For those of you that have had enough, please simply reply to this email with your order information, and we will refund you immediately. While we are confident that despite the long wait, you will be happy with our final product, we are a realistic company, and would like to offer the proper refund to anyone who is dissatisfied to this point and would like their money back.
We sincerely hope our transparency puts you at ease, but we are not fools, and understand that this directly contradicts previous promises. We are doing everything within our power to make sure you receive exactly what you paid for, and look forward to you all having properly working units as quickly as possible.
The good news, is that we’ve been able to cover leaps and bounds recently after bringing on an independent engineering firm. We still have a fair amount of testing and research to do, but we will be standing by our promise to deliver you brand new units, heat shields, and the promised store credit. As we mentioned earlier, we are being very diligent with our testing to prevent any mishaps in the future but we 100% understand if you want a refund so please let us know what we can do to make you happy.
People were so happy that they were getting a free nail + 110V evo etc, but even thats been taken away.