Vapefiend have sent me a used unit
Base is scratched chipped and had marks where a stem has scratched it and they have tried to polish it out. Not happy
Scratches on bottom too. Looks like one they have been using round the office…. This is beyond a joke. In much worse condition than the one I have just sent back was in. Unacceptable for a £400 device
I’m too unwell to be dealing with this stress, already tried to give me the run around.
things like this are what push me over the edge to start doing stupid things again
I’m just going to ask for a refund. I do like the bowle but not the worry if it’s gonna stop like it did again or burning electrics like others and being messed about is more hassle than it’s worth
This was their response
“
Thanks for reaching out. I'm really sorry to hear about this.
The Tafée unit is not a reject, it's an upgraded unit - factory upgraded by Tafée. This is the reason we wanted to send your one to tafée to repair it instead, but it was insisted on having one straight away.
If you want, you can hold on to that to use until we have your original base back from Tafée?
I look forward to hearing from you.”
I have photos with all the scratches and marks. I’m pretty sure tafee aren’t sending out battered units. It was sealed with a dirty sticker that already had a hair stuck to it when ot was opened anyway. That was the first give away it wasn’t a factory unit
I just want to return and refund now