I am noticing a drop in customer service. Its not any one industry or company. I'm wondering if I am the only one feeling this way.
Everything from pizza delivery, streaming services to travel arrangements and more. It's been happening so often that I'm not surprised when it happens anymore. I expect it. Support staff that shouldn't be, more accent issues than in the past and a lack of professionalism.
My favorites so far have been the baby crying AND dog barking on one call, angry, tired, unhappy agents, and the rooster that crowed every time the person on the other end of line spoke. I couldn't believe my own ears when I heard myself say "Could you do something about the rooster crowing every time you speak?" I thought about adding it was hard enough to understand what he was saying what with the static on the line and his accent so the last thing we need is a rooster who wants to join the conversation but I didn't. I'm sure he was aware.
I have heard/read that the cause is everything from..... its the great resignation, the unemployment rate is so low, companies aren't treating the employee as they should or aren't paying enough, people don't want to work, covid, politics and inflation have stressed out people......