So, having the charging issue some other people are having. sent an email to POTV customer service this was the response I got:
If this issue does reoccur, please try these last steps, Ken, the manufacturer, has informed us that a cooler ambient can affect the charging performance of the device.
I have also faced this issue with my Lobo, but have found troubleshooting to be the quickest solution.
- Ensure you are in a warmer room as we have seen a cooler ambient affect the performance of the device
- Please try to hold your Lobo in your hands or pocket to warm it up before charging
- Connect your Lobo immediately after a session is over and the device is still warm
Lastly, one effective solution to this issue is to use an
external charger. This allows you to keep
a few spare batteries available, which can be very helpful when you're on the move and need a charged battery. Additionally, using an external charger can help reduce any wear and tear on the power port of your device, which can significantly extend its lifespan.
Again, I sincerely apologize for this frustrating experience you have endured.
I guess I am a little confused and disappointed, but this feels like an attempt to deflect. I get that there is a work around, but i'd rather not have to make my wife stand on one foot and hop around, just to get it to charge properly, and I can't expect her to lug a charger or extra batteries around if she needs to swap out a battery.
What have others experienced here? Has the exchange process frictionless for you? In all my orders through POTV, I have never had to reach out their customer service. This was not what I expected. i expected an "oh crap dude, let's get you a proper working one..."
Telling a person who just smoked a bowl to remember to plug it in right after using is a little counterintuitive. If only 2% of folks have experienced it, I would think they would be quick to issue a replacement.
Thoughts? Trying no to be too critical or entitled...