PlanetVape.ca - Canada's Destination for the Best Vapes on the Planet
- Thread starter PlanetHaze
- Start date
Hi Everyone,
Just wanted to clear up any confusion about the old order emails. During part of our website update, there was an error in a php script that triggered some old orders to change their status from shipped and completed to open status causing the system to think it needed to resend a copy of the order. Very sorry for any inconvenience or confusion this has caused some of our customers. We don't store any credit card or PayPal info and in no way was this a security breach of any kind. No orders were actually placed or any payments charged, just an erroneous line of code in a script.
As soon as the emails started sending we shut down our mail server and cleared the queue. This caused our email server to be offline for two days until all the services could be restarted. We are trying to respond to all emails, it will just take us some time.
This has put a slight delay in our time schedule to be open on Oct. 6, sorry to all customers waiting, it will probably be a few more days until we can re open the site.
Thanks to everyone for their patience, it is really greatly appreciated.
PV
Just wanted to clear up any confusion about the old order emails. During part of our website update, there was an error in a php script that triggered some old orders to change their status from shipped and completed to open status causing the system to think it needed to resend a copy of the order. Very sorry for any inconvenience or confusion this has caused some of our customers. We don't store any credit card or PayPal info and in no way was this a security breach of any kind. No orders were actually placed or any payments charged, just an erroneous line of code in a script.
As soon as the emails started sending we shut down our mail server and cleared the queue. This caused our email server to be offline for two days until all the services could be restarted. We are trying to respond to all emails, it will just take us some time.
This has put a slight delay in our time schedule to be open on Oct. 6, sorry to all customers waiting, it will probably be a few more days until we can re open the site.
Thanks to everyone for their patience, it is really greatly appreciated.
PV
ichibaneye
Vapriot, Traveler & Vaporizer/ing lover!
Please OPEN i need to give you my money!!!!!!!!!!
krs82
Well-Known Member
This
budballer
Well-Known Member
Hey all. I haven't been on FC in ages but recently been in the market for a new vape and the Solo really caught my eye. Then I find out PlanetVape offers things like the F-bomb and PHEVS and I was sold. I see that the website will be coming up in the next few days; however, before the site went down I'm pretty sure the F-bomb and PHEVS were out of stock. Does anybody know if these pieces are still in production? Will PlanetVape have them when they open up again? I'd like to order everything as a single package if possible.
Thanks!
Bud
Thanks!
Bud
Capt Soydog
Well-Known Member
I got a new bong and I want to hook it up to my solo so bad, the wait is killing me!
FUnhouse
Well-Known Member
Check out the JoDa Glass works thread He will hook you up with a GonG!
http://fuckcombustion.com/threads/joda-glassworks.13915/
poonman
Well-Known Member
Being a Thanksgiving Long weekend ,
we may have to wait til Tuesday ... hope I'm wrong .
Why not give them some incentive .
Post your shopping list here on their thread , for now .
Two 18mm PVHES Solo Gong ( Stubby ) $ 50
combo 5 pack 1.5 ohms carts for Omi-lite $ 50
18mm Y adapter $ 20
18mm Glass stopper $ 10
So far total = $130 I get Free Shipping yahoo
we may have to wait til Tuesday ... hope I'm wrong .
Why not give them some incentive .
Post your shopping list here on their thread , for now .
Two 18mm PVHES Solo Gong ( Stubby ) $ 50
combo 5 pack 1.5 ohms carts for Omi-lite $ 50
18mm Y adapter $ 20
18mm Glass stopper $ 10
So far total = $130 I get Free Shipping yahoo
ichibaneye
Vapriot, Traveler & Vaporizer/ing lover!
Yeah I hear that, I'm about ready to unload this $800 I have saved up at another spot. During the Holidays I have had to work many times over the years, you guys should too.............lol........enjoy your day and I'll try to hold off a bit longer!!!!!
bigbadwolf
New Member
I need a f-bomb & high efficiency Solo adapter....
Fells like I've been waiting forever :/
Fells like I've been waiting forever :/
On the old site, I checked every day for months and they were sold out. Some script kiddies surely designed a bot to instantly buy out all the popular models.
May the fastest finger win. Do not launch the site until backordering works.
Really sucks having to use normal stem when I own a PNWT.
May the fastest finger win. Do not launch the site until backordering works.
Really sucks having to use normal stem when I own a PNWT.
If you want the fastest finger, you need to be one of the first to know that they've re-stocked the stems. I suggest you check out the PVHES/PVHEGonG Availability Thread. "Watch" the thread and select "and receive email notifications". Whenever someone posts in that thread (usually an alert that stems are in stock) you will get an email to notify you. I've used this method to buy several PVHES stems.
Massani
New Member
As great a method as this is, I find it easier to cut out the middleman and use a site like changedetection on the product listing to get the update directly.If you want the fastest finger, you need to be one of the first to know that they've re-stocked the stems. I suggest you check out the PVHES/PVHEGonG Availability Thread. "Watch" the thread and select "and receive email notifications". Whenever someone posts in that thread (usually an alert that stems are in stock) you will get an email to notify you. I've used this method to buy several PVHES stems.
Thanks everyone for your extreme patience and support. The site is finally up but not near polished yet, it has a lot more eye candy and capabilities that we have not tapped in to yet. Learned lots during this process and in future will be better equipped with knowledge we have gained.
Currently we are working on fixing missing images and formatting of item descriptions. Example: New site weighs items in kg where old one was in lbs, we need to manually convert and update 500+ products so if shipping cost is way off it could be that we have not updated an item in your cart. Any issues please use the contact us form on our site so that a ticket gets assigned and we can fix it ASAP.
There is more functionality that we will activate once the core site is operating without issue.
We promise some FC specials coming up! - with new codes.
Peace and Love,
PV
Massani
New Member
Literally sold out while I was in the middle of checking out with a GonG in my cart. Fuuuck.
biohacker
HREAM
Welcome back, you know I love you PV - but you promised those FC codes before the summer, and you are still promising.. I will be a patient grasshopper, but only because it's P to the V!
Website is up. Things I noticed right away:
- No backorder feature.
- No live chat.
- No discount codes.
- Everything I need is still out of stock.
The layout kind of has that Windows 8 tile theme, not bad. But functionally, I see no upgrades at all. There is no reason the website should be live without backorder feature and live chat, IMO. Until you get backorder to work, the less graphical the website is, the better, since everyone is hitting with with change detection scripts.
I wonder if they got hacked TBH. They haven't answered my email regarding the mass emailing of everyone's old invoices. I was also going to have them purge my old invoice(s), but no response. Whoever worked on the website now could have that info. "PlanetVape will not sell or distribute customer’s personal information to outside parties." Hopefully not.
I literally have checked the website multiple times a day since like late summer, PVHEGonG is always out of stock. People are using scripts to instantly buy out the most desirable items and reselling them. If you can't fix this simple issue during a revamp of website, you just lost an entire circle of customers.
The good news is this creates competition. If PV does not want to expand and allow customers to buy their products, then we will have to find a talented glassworker in the area to design a better version of the PVHEGonG. Thicker glass just beneath bowl rim, perfect fit (no 15degree angle), carbed, turbo only. Coming soon to central USA.
- No backorder feature.
- No live chat.
- No discount codes.
- Everything I need is still out of stock.
The layout kind of has that Windows 8 tile theme, not bad. But functionally, I see no upgrades at all. There is no reason the website should be live without backorder feature and live chat, IMO. Until you get backorder to work, the less graphical the website is, the better, since everyone is hitting with with change detection scripts.
I wonder if they got hacked TBH. They haven't answered my email regarding the mass emailing of everyone's old invoices. I was also going to have them purge my old invoice(s), but no response. Whoever worked on the website now could have that info. "PlanetVape will not sell or distribute customer’s personal information to outside parties." Hopefully not.
I literally have checked the website multiple times a day since like late summer, PVHEGonG is always out of stock. People are using scripts to instantly buy out the most desirable items and reselling them. If you can't fix this simple issue during a revamp of website, you just lost an entire circle of customers.
The good news is this creates competition. If PV does not want to expand and allow customers to buy their products, then we will have to find a talented glassworker in the area to design a better version of the PVHEGonG. Thicker glass just beneath bowl rim, perfect fit (no 15degree angle), carbed, turbo only. Coming soon to central USA.
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